Amit Chakraborty
Lucknow
Summary
Hospitality professional skilled in high-occupancy suite coordination and enhancing guest satisfaction. Anticipates guest needs and delivers personalized service while ensuring confidentiality and professionalism. Collaborates effectively across departments to drive positive guest feedback and elevate luxury experiences.
Overview
10
10
years of professional experience
Work History
Shipboard Butler
Celebrity Cruises
11.2022 - Current
- Deliver personalized 24/7 white-glove valet and butler services to VIP guests in high-end luxury suites, ensuring flawless hospitality and absolute discretion.
- Manage high-occupancy suite accommodations, handling packing/unpacking, garment care, private in-suite dining arrangements, and custom guest preference fulfillment.
- Coordinated cross-departmental shipboard teams (Culinary, Housekeeping, Spa, and Shore Excursions) to execute tailored daily itineraries and special events, enhancing guest experiences.
- Resolved complex guest requests and concerns through clear communication and proactive problem-solving, ensuring timely satisfaction.
- Provide direct assistance with onboard administrative tasks, private excursion bookings, priority disembarkations, and tender operations for suite guests.
- Manage suite inventory, beverage/bar setups, financial billing, and onboard guest transactions accurately.
- Trained and mentored junior hospitality team members, standardizing service excellence to drive consistently high guest satisfaction scores.
- Exceed key performance targets in guest feedback, service delivery times, and luxury amenity upsells.
- Maintain strict adherence to maritime safety, hygiene, and USPH standards across all suite environments to eliminate operational risks.
SENIOR ADVISOR GRADE II, UP SELLING
Encore Capital Group
03.2022 - 08.2022
- Business development efforts, identifying and Capitalising on new market opportunities.
- Maintained and nurtured client relationships to maximise revenue.
- Consulted with clients through preferred channels, ensuring high levels of customer satisfaction.
- Verified clients' needs and financial resources to determine tailored investment strategy.
- Delivered high-quality customer service and addressed maintenance and safety concerns.
- Led new hire training and development.
Food & Beverage Service
Costa Cruises under Carnival Cruises
02.2018 - 11.2020
- Provided professional food and beverage service to international guests in a high-volume cruise environment.
- Delivered attentive and courteous service while maintaining high standards of guest satisfaction.
- Coordinated with kitchen and bar teams to deliver seamless service, enhancing overall guest satisfaction.
- Addressed guest requests, complaints, and special dietary requirements to ensure a positive dining experience.
- Promoted menu items, beverages, and special offers to elevate guest experience and drive sales.
- Prepared and served beverages, including cocktails, wines, spirits, soft drinks, and specialty coffees.
- Followed HACCP, food safety, sanitation, and workplace safety standards.
Restaurant Manager
California Burritos
11.2016 - 10.2017
- Managed daily restaurant operations, ensuring smooth and efficient service.
- Supervised and motivated front-of-house and back-of-house staff to maintain high service standards.
- Ensured excellent customer service and resolved guest complaints professionally.
- Oversaw food quality, portion control, presentation, and consistency to maintain high dining standards.
- Ensured compliance with food safety, hygiene, sanitation, and health regulations.
- Managed operational costs, minimized wastage, and implemented strategies that supported revenue growth.
- Trained new employees on service standards, SOPs, food safety, and company policies.
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel management
Bangalore01-2016
Higher Secondary Education -
New Public College
Lucknow01-2013
Skills
- Luxury suite management
- VIP guest relations
- High-profile guest services
- Guest preference management
- Guest needs anticipation
- Satisfaction optimization
- Dining experience enhancement
- Room service coordination
- Itinerary planning
- Shore excursion coordination
- Cross-department collaboration
- Wellness service management
- Speed management
- Confidentiality and professionalism
- Composed demeanor
Languages
- English & Spanish
- Hindi
- Bengali
Timeline
Shipboard Butler
Celebrity Cruises
11.2022 - Current
SENIOR ADVISOR GRADE II, UP SELLING
Encore Capital Group
03.2022 - 08.2022
Food & Beverage Service
Costa Cruises under Carnival Cruises
02.2018 - 11.2020
Restaurant Manager
California Burritos
11.2016 - 10.2017
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel management
Higher Secondary Education -
New Public College