Amit Chaudhary
Deputy Manager
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Deputy Manager of Operations
Wipro Limited
New Delhi
01.2022 - 07.2023
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management and client.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Team Manager
British Airways
Gurugram
12.2014 - 12.2020
- Evaluated employee performance on weekly basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Facilitated meetings to communicate team performance goals and results.
- Developed performance measurement strategies, identifying areas for improvement.
- Coordinated team collaboration to share ideas and build best practices.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Assistant Manager
Artech Infosystem Pvt. Ltd.
Noida
05.2009 - 04.2011
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
Business Development Executive
Softline Software Services
New Delhi
05.2007 - 04.2009
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
B. Com - Commerce
Delhi University
B. Com 04.1999 - 2007.03
High School Diploma -
Sahoday Sr. Sec School
New Delhi 04.1998 - 1999.03
Computer Education -
CMC Ltd
New Delhi 04.1999 - 1999.06
Skills
Risk analysis and management
Timeline
Deputy Manager of Operations
Wipro Limited
01.2022 - 07.2023
Team Manager
British Airways
12.2014 - 12.2020
Assistant Manager
Artech Infosystem Pvt. Ltd.
05.2009 - 04.2011
Business Development Executive
Softline Software Services
05.2007 - 04.2009
B. Com - Commerce
Delhi University
04.1999 - 2007.03
Computer Education -
CMC Ltd
04.1999 - 1999.06
High School Diploma -
Sahoday Sr. Sec School
04.1998 - 1999.03
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