Genesys
Amit Chaudhary
Quality Analyst
Pune
Summary
Ambitious Quality Analyst with a track record of dependability and leadership. Knowledgeable in QA methodology with a proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Deadline-driven travel expert with excellent administrative skills and experience working for well-known agencies with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the corporate travel industry. Ambitious Quality Analyst with a track record of dependability and leadership. Knowledgeable in QA methodology with a proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Business Travel Consultant
Booking.Com
09.2022 - Current
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates
- Negotiated favorable contracts with vendors, resulting in cost savings and added value for clients.
- Developed process improvements and long-term business strategies through analysis of customer feedback
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Dispatch Supervisor
HONEYWELL INT. PVT LTD (HBT)
11.2021 - 05.2022
- Analyzed project and vendor data and compiled information into presentations for internal purposes
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals
- Provide training to 10+ employees and focused on maximizing overall performance
- Managed 15 dispatchers while leading and delegating job assignments, tracking project status and resolving issues to maximize productivity
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Processed invoices and payments for dispatched orders to provide proof of transaction
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Quality Analyst
UpCurve Business Services(Udchalo)
09.2020 - 10.2021
- Analyzed quality and performance data to support operational decision-making
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Developed training materials, SOPs and work instructions to supplement new team member onboarding
- Monitored KPIs to proactively address bottlenecks and quality issues
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs
- Participated in departmental meetings to establish short- and long-term strategy
Customer Service Specialist
InterGlobe Technologies Pvt Ltd (Indigo Airline)
12.2018 - 03.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
Education
Bachelor Of Arts -
Janardan Rai Nagar, Rajasthan University
04.2017 - 05.2020
Senior Secondary Certificate - undefined
Kendriya Vidyalaya No 2, Jaipur Cantt.
03.2013 - 05.2014
Higher Secondary Certificate - undefined
Kendriya Vidyalaya No 2, Jaipur Cantt.
03.2010 - 05.2011
Skills
Planning and Coordination
Certification
Jan 2023 Travel Expertise(Amadeus) Training - 2 months
Personal Information
- Date of Birth: 02/20/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Awards
- Achieved 90%+ quality by completing DSAT analysis with accuracy and efficiency.
- Supervised team of 20+ staff members.
- Documented and resolved Payment Issue which led to Increase in bookings.
- Collaborated with a team of 10+ in the development of udChalo Housing.
- Recognized as quarterly best Quality Analyst.
- Nominate for Best Employee of the year for Interglobe Technologies.
- Highest C-SAT and Quality for consecutive 6-months.
Accomplishments
- Achieved 90%+ quality by completing DSAT analysis with accuracy and efficiency.
- Supervised team of 20+ staff members.
- Documented and resolved Payment Issue which led to Increase in bookings.
- Collaborated with a team of 10+ in the development of udChalo Housing
- Recognized as quarterly best Quality Analyst.
- Nominate for Best Employee of the year for Interglobe Technologies.
- Highest C-SAT and Quality for consecutive 6-months.
Software
Field Centric FX
Amadeus, Sabre
Interests
Photography
Sports(Billiard, Table Tennis and Basketball)
Marketing
Travelling
Timeline
Senior Business Travel Consultant
Booking.Com
09.2022 - Current
Dispatch Supervisor
HONEYWELL INT. PVT LTD (HBT)
11.2021 - 05.2022
Quality Analyst
UpCurve Business Services(Udchalo)
09.2020 - 10.2021
Customer Service Specialist
InterGlobe Technologies Pvt Ltd (Indigo Airline)
12.2018 - 03.2020
Bachelor Of Arts -
Janardan Rai Nagar, Rajasthan University
04.2017 - 05.2020
Senior Secondary Certificate - undefined
Kendriya Vidyalaya No 2, Jaipur Cantt.
03.2013 - 05.2014
Higher Secondary Certificate - undefined
Kendriya Vidyalaya No 2, Jaipur Cantt.
03.2010 - 05.2011
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