Amit Chaudhary

• Directed Australia payroll, assessing data trends and identifying improvement areas, facilitating cost savings and increased operational efficiency.
• Provided specialized advice and support to HR and employees concerning payroll matters.
• Produced training materials and led payroll training sessions for newly hired employees and established staff.
• Pinpoint payroll mistakes and optimize payroll reliability.
• Supported and developed junior payroll analysts, advancing capabilities and proficiency.
• Coordinated with cross-functional teams to investigate and outline scope of work to decrease overall turnaround time for employee and HR matters.

• Administered efficient and precise processing of Global payrolls such as Australia and New Zealand from payroll change receipt through to timely payroll dispatch and approval.
• Boosted customer satisfaction through meticulous issue resolution and investigation of employee and client concerns, reflecting empathy.
• Spearheaded team productivity initiatives and streamlined workflow to ensure consistent achievement of quality expectations.
• Developing invoice triggers for precise client billing
• Facilitate accurate and swift payments for employees and statutory bodies.
• Ensure integrity of customer records on HCM platform.
• Established processes and procedures to fulfill customer and business requirements.
• Reviewing payroll executed by junior payroll specialists while maintaining data integrity.
• Directed payroll operations for Australia, ensuring adherence to regulations

• Coordinating the transition process from start to finish for clients.

• Liaising with In-country partners (ICP) on local requirements for payroll processing.

• Resolved employees and client queries, concern related to statutory deduction

and payments.

• Developed processes and procedures for the business in accordance with the

customer and business requirements.

• Coordinating clients through the process, assisting with the following Discovery

process.

• Data Gathering.

• Parallel runs.

• Go live

• Configuration of global payroll system on a client-by-client basis.

• Handover fully implemented payroll to the service center.

• Primary contact for all customer experience reporting, complaint and escalation handling activities.
• Handling complaints and escalation received from SMTs.
• Do root cause analysis for the complaints continuously arise.
• Performed deep root cause analysis for RBI, TRAI complaints and provided all mandatory information through drafting email in dedicated stipulated time as in case of RBI complaints license of the organization can be suspended and in TRAI complaints organization communication line can be disconnected.
• Independently receiving, documenting, investigating and coordinating responses for all complaints.
• Initiating and participating in investigations and corrective action arising from complaints.
• Collaborates with all other departments like Sales, Anti-fraud and Security.
• Maintaining current and complete complaint files.
• Performing internal audits and providing training to new recruits.
• Perform analysis of complaints and implant reports for trend and identification of potential corrective actions.
• Prepare reports for weekly management reviews.
• Inbound calls- general enquiry calls, worked as an extended hand to inbound team as well.
• Awarded for best performer of the month twice.

• Resolution to customer's complaints and queries received through social networking sites. (Ex. Mouthshut, Consumer Complaints forum and Jago Grahak Jago)
• Performed analysis of complaints and implant reports for identification of potential corrective actions.
• Collaborate with all other departments like Product care, CRP team and logistics.
• To ensure timely resolution of Complaints within TAT. Documentation of all cases.

• Monitor and control the day-to-day activities.
• Maintained quality delivery of the assigned work.
• Handled complex queries and escalations related to product and service.
• Preparation and submission of Monthly/Quarterly/Yearly data.
• Provide Feedback to the internal Department.
• Attendee of Internal & External Audits.
• To ensure timely resolution of Complaints within the TAT/process defined by Legal/Compliance.

• Worked for the UK process in events updating under different venues for different categories like Music, Theatre, Classical, Special Events and Clubs.
• Filled event details as provided in Venues and submitted to clients to get those published in magazines, newspapers, pamphlets etc.