Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Amit Chauhan

New Delhi

Summary


Developed strong communication and conflict-resolution skills in fast-paced customer service environment. Skilled in managing multiple tasks and prioritizing effectively to meet customer needs. Seeking to leverage these abilities in new field where customer-focused approach and problem-solving abilities are valued.

Overview

4
4
years of professional experience

Work History

Customer Support Advisor

Onecom Technology India
02.2025 - Current


  • Delivered accurate information through various communication channels including phone calls, emails, and live chat.
  • Collaborated with cross-functional teams to address recurring customer concerns, resulting in process improvements.
  • Managed high call volume while maintaining a professional demeanor and ensuring first-call resolution.
  • Handled escalated cases skillfully by collaborating with other departments and utilizing available resources to reach agreeable resolutions.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

Senior Technical Support Executive

Teleperformance
11.2021 - 01.2025
  • Resolved complex technical issues for customers in a timely manner, resulting in improved customer satisfaction ratings.
  • Addressing customer inquiries, concerns, and grievances across multiple communication channels such as telephone, email or live chat.
  • Developed and implemented comprehensive technical support strategies to reduce customer wait times and improve customer service
  • Trained and mentored new technical support staff to ensure a high level of customer service
  • Conducted monthly reviews of key performance indicators, analyzing trends and identifying opportunities for improvement in technical support services.
  • Managed customer service tickets and responded to customer inquiries in a timely and professional manner.
  • Managed high volume support tickets, maintaining efficient response times and high-quality resolutions.
  • Served as an escalation point for complex technical issues, providing expert guidance and recommendations for resolution.
  • Mentored junior technical support executives, fostering professional growth and skill development.
  • Managed high levels of call flow, email backlogs and responded to technical support needs.

Education

B-Tech - Electrical, Electronics And Communications Engineering

Jamia Hamdard University
08-2021

Skills

  • Microsoft Excel
  • Microsoft Power BI
  • Call handling
  • Complaint handling
  • Escalation management
  • Hardware configuration
  • Team Building
  • Operations Management
  • Customer Relationship Management (CRM)

Projects

  • Heartbeat Monitor System.
  • Automatic Room Lightning System Using Microcontroller.
  • Stimulation of paralyzed muscle using IR.
  • Detecting COVID- 19 in X Ray images using Keras, Tensor Flow and Deep Learning

Timeline

Customer Support Advisor

Onecom Technology India
02.2025 - Current

Senior Technical Support Executive

Teleperformance
11.2021 - 01.2025

B-Tech - Electrical, Electronics And Communications Engineering

Jamia Hamdard University

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Amit Chauhan