Amit Chavan

Project Name: USA Mortgage support

Project Overview:

U.S. mortgage loans are financial instruments used to purchase or refinance real estate properties, typically residential homes. There are different mortgage types such as FHA Loans, VA Loans, ARM Loans.

Roles and Responsibilities:

• Assisted clients in the mortgage application process, providing guidance on loan options, terms, and eligibility.
• Provided exceptional customer support by addressing client inquiries and resolving issues related to loan products, application processes, and mortgage terms.
• Educated borrowers on mortgage-related concepts, including interest rates, loan structures, and repayment options
• Collected and verified necessary documentation, such as income statements, tax returns, bank statements, and identification
• Identified and addressed borrower concerns, resolving issues related to loan processing, credit disputes, or documentation requirements.
• Established and maintained strong relationships with clients and industry professionals, enhancing referral opportunities and customer satisfaction.

Project Name: SKF (Web Content Management Support)

Project Overview:

Web Content Management Systems (WCM or WCMS), are systems (usually web based) that facilitate the creation, management and delivery of information (content and documents), typically via corporate websites, portals, extranets or intranets.

Creating and editing www.skf.com site globally using Tridion web tool. Verify and validate webpages. Putting content online.

Roles and Responsibilities:

• Creating, updating and publishing of webpages for the SKF website
• Creating webpages using HTML
• Creating Technical publications
• Editing Intranet/Extranet sites of SKF.
• Responsible for creating and publishing bigger project on website.
• Responsible for creating the quality checklist for different types of requests.
• Add, Publish/Unpublish assets in Media Master
• Monitoring social media posts (LinkedIn, Facebook, Google+, Twitter) through Spredfast