Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Amit CHUGH

Amit CHUGH

Gurgaon

Summary

Senior IT professional with over 19 years of experience in managing Transition and Transformation projects, ITSM and ADM across Telecom / Networking / Media / IOT / Cloud domains. Expert in various aspects related to portfolio / program / project management, presales, innovations and consulting, practice setup, technology strategy and roadmap, partner / vendor management with organizations like Ericsson, McKinsey & Company, Orange Business Services & HDFC Bank.

Overview

19
19
years of professional experience
4
4
Certification

Work History

Program Director

Ericsson Global Services
03.2017 - Current
  • Performed end to end delivery management for Digital Monetization Platform (DMP) in Indosat Oredoo Hutch, Indonesia. (June -2023). Enabled Operator's digital transformation journey to boost competitiveness via new digital offerings, improve overall customer satisfaction & time to market. Involved migration of 8 million post-paid subscribers to Ericsson DMP, convergent charging and billing solution
  • End to end delivery management across multiple OPCO’s in Veon for full stack OSS/BSS transformation program. As Prime System Integrator, responsible for planning, tracking and ensuring timely deliveries from different development organizations – Ericsson, Qvantel, LoxySoft, Enhancesys and various 3PP’s.
  • Transformation of Kyivstar Ukraine with 32M Pre-paid subscriber base from Amdocs to Ericsson (Apr-2021)
  • Transformation of Kyivstar Ukraine with 5.5 M Post-paid subscriber base from Amdocs to Ericsson (Oct-2022)
  • Transformation of Skyline, Kyrgyzstan with 24M B2C and B2B subscriber base from Huawei to Ericsson (Oct-2020)
  • Transformation of Banglalink, Bangladesh with 54M subscriber base from Huawei to Ericsson across all B2C and B2B business lines (Dec-2019)

Practice Head

Ericsson Global Services
04.2012 - 02.2017
  • Led team of 150 + On/Offshore practitioners with pyramid mix of Delivery managers, Solution Architects & integrators
  • Interacted with Business Units to forecast, dimension and optimize functionality and headcount to determine, competence enhancement and readiness plans.
  • Accelerate competence shift to new portfolio via targeted ramp-up of critical competences across pre-sales and delivery. Able to achieve full utilization of company resources at 88 % utilization YTD.
  • Guided clients on potential enhancements and improvement areas aimed at enhancing operational efficiency and service quality across areas of operations.
  • Focus on individual areas of P&L with ownership to ensure maximum profitability & managed to achieve P&L at + 21%.

Project Manager

Ericsson Global Services
11.2010 - 03.2012
  • Pre-sales for VimpelCom Russia, Ukraine & Kazakhstan for Global CDN & VSPP deployment and migration in 8 countries.
  • Delivered Green Field deployments, Up-grade, Integration, Migration, Support projects for different BSS, OSS products for customers like Bharti Airtel India, Mcel Mozambique, Turkcell Turkey, AT&T USA and MTN Nigeria.
  • Managed global transition & transformation of multiple domains from Sweden to Ericsson NOC India. Worked on Business Communication Suite (Cross platform / cross device), Web-Client development for multiple customers like T-Mobile, Vodafone.
  • E2E delivery of Business Communication Suite (Cross platform/cross device), Web-Client development for multiple customers like T-Mobile, Vodafone.

Senior Network Consultant

Mckinsey & Company
03.2008 - 10.2010
  • Played key role in migrating New York Data center encompassing network build, procurement, interaction with multiple teams for smooth operations
  • Successfully set up Polycom real-time video service platforms for 80 offices across different geographies leading to reduction in travel costs by 25%.
  • Assessed running of applications, designing policies based on bandwidth consumption. Designed and implemented standard QOS policies across network.

Senior Specialist

Orange Business Services
09.2006 - 02.2008
  • Handled Infrastructure management for premium group clientele – Reuters GISP, ANZ Bank, Qantas, British American Tobacco, Cathay Pacific, Japan Airlines etc.
  • Performed Successful implementation, upgrade of infrastructure across different geographical sites with-in strict timelines.

Education

MBA - Operations Management

Symbiosis
Pune
2007

B Tech - Electronics and Communication

Kurukshetra University
Kurukshetra
2003

Skills

  • New Business Opportunity
  • Cross functional Team Leadership
  • Product Development
  • Integration & Migration
  • Requirement Analysis
  • Change / Risk Management
  • Business Process Improvement
  • Technical Presales
  • Vendor Development
  • Stakeholder Engagement
  • Client Interaction
  • Key performance Indicators

Certification

• Project Management Professional (PMP) valid till 2024

• PRINCE2 Foundation & Practitioner

• VMware Certified Associate - Digital Business Transformation (VCA-DBT)

• AWS Certified Solution Architect – Associate, 2018

• SAFe Agilist (SA), 2017

• Certified Scrum Master (CSM)

• Cloud Associate, Ericsson

• L1 certified, PDI Ninth House

• ITIL Certification: ITIL v3 foundation

• Cisco Certification: CCIP , CCNA

Timeline

Program Director

Ericsson Global Services
03.2017 - Current

Practice Head

Ericsson Global Services
04.2012 - 02.2017

Project Manager

Ericsson Global Services
11.2010 - 03.2012

Senior Network Consultant

Mckinsey & Company
03.2008 - 10.2010

Senior Specialist

Orange Business Services
09.2006 - 02.2008

MBA - Operations Management

Symbiosis

B Tech - Electronics and Communication

Kurukshetra University

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