Amit Das
Ranaghat
Summary
- OVERVIER – A complete professional with 12 years of cross-functional experience in Business Productivity through sales & management. Hands of experience in selling LI, Mutual funds, banking products.Proven skills in smooth functioning of daily operational activities with minimum errors. Providing effective customer services &generate leads from both in house & outside customers to achieve sales target. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. An effective communicator with excellent interpersonal & relationship management skills.
Overview
13
13
years of professional experience
Work History
Branch Operation Manager
Axis Bank Ltd.
Fulia
11.2021 - 10.2025
- Responsible for entire branch operational work on daily basis.
- Review accounts/ T.D. opened/ Account closed. Check all type of daily reports. Monitor dummy accounts (cash/cheque) and reversal resulting from forms being returned by CPU.
- AOD checking and exception checking. Updating all types of register daily basis.
- Compliance to KYC norms : Verification of AOF to ensure accounts opened and KYC compliant.
- Scrutiny of Account opening forms for strict adherence to KYC guidelines.
- Minimum operational errors : Ensure smooth functioning of daily operational activities (Outward cheque clearing, Inward cheque clearing, TD opening, account transfer, Currency chest management) with minimum errors.
- Account Monitoring : Regular monitoring of accounts to ensure control over debit balance in CASA account.
- Record maintenance : Ensure records are neatly arranged. Ensure that vouchers (Cash/Transfer/Cheque/Deliverables etc.) are stitched with proper norms.
- Authorise and check all the entries made by Teller, W.D., review of critical function handled.
- Vendor cost management : Contribute to areas of controllable cost like stationery, electricity, fuel etc.
- Locker operation, ensure levy charges for stop payments
Branch Sales Manager
Bandhan Bank Ltd.
Krishnanagar
05.2019 - 11.2021
- As an in-charge of the branch sales my job role comprises of monitoring all branch activities sales of assets and liability products.
- Coaching, mentoring and training the team to reach desired productivity level and achieve the branch budget keeping in mind strict compliance regulations.
- Handling Sales and generate revenue from both the teams.
- Establishing and maintaining positive customer relationships.
- Planning and monitoring the progress of new and existing financial products.
- Delegate & supervise of day-to-day productivity to staff.
- Recruitment, Training and Performance Assessment of Sales officers.
- Managing the overall achievement of the budgets, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Conceptualizing and implementing competent strategies with a view to penetrate new accounts and deepen existing ones for a wide range of financial products / services.
- Identifying and implementing strategies for building team effectiveness by leading from the front and promoting a spirit of cooperation between team members.
- Planning targets, monitoring them and ensuring achievement of overall targets.
- Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms in addition to complaints management.
- Ensuring strict compliance along with developing business aggressively
D.M.
ICICI Bank Ltd.
Liluah
05.2018 - 04.2019
- Responsible for entire branch operational work on daily basis.
- Review accounts/ T.D. opened/ Account closed. Check all type of daily reports. Monitor dummy accounts (cash/cheque) and reversal resulting from forms being returned by CPU.
- AOD checking and exception checking. Updating all types of register daily basis.
- Compliance to KYC norms : Verification of AOF to ensure accounts opened and KYC compliant.
- Scrutiny of Account opening forms for strict adherence to KYC guidelines.
- Minimum operational errors : Ensure smooth functioning of daily operational activities (Outward cheque clearing, Inward cheque clearing, TD opening, account transfer, Currency chest management) with minimum errors.
- Account Monitoring : Regular monitoring of accounts to ensure control over debit balance in CASA account.
- Record maintenance : Ensure records are neatly arranged. Ensure that vouchers (Cash/Transfer/Cheque/Deliverables etc.) are stitched with proper norms.
- Authorise and check all the entries made by Teller, W.D., review of critical function handled.
- Vendor cost management : Contribute to areas of controllable cost like stationery, electricity, fuel etc.
- Locker operation, ensure levy charges for stop payments.
A.M.
HDFC Bank Ltd.
Ranaghat
08.2012 - 05.2018
- Achievement of Year End budget. (Numbers & value)
- Relationship maintain with existing client for service resolution and deepening relationship.
- Focusing in New client Acquisition.
- Feedback provide to Regional Office daily basis.
- Deals with TPP like Life Insurance, General Insurance, Mutual Funds and other Banks's product like GOLD for revenue generation.
- Lead generation of other bank’s product like SB, CA, Home loan, Auto Loan, Commercial Vehicle Loan etc.
- Ensuring compliance with KYC norms.
- Handling customer queries by providing First Time Resolutions (FTR) or time bound resolutions depending on the query.
- Understanding customer’s problems and providing right information & handling escalation.
- Operational teller of Cash Management.
- Asset related product segregation among the portfolio customer.
- Cash receive & payment from customer.
- DD / MC process as per customer requirement.
- Deliverable tally in daily basis.
- Bait money process.
- Maintain vault balance along with currency chest.
- Generation of morning & EOD reports.
- ATM cash verification & cash maintenance.
- Branch vendor bill management system.
- Maintain LTR & suspense report.
- Clearing cheque process.
- Maintain non-issuable note.
Education
Madhyamik Examination -
W.B.B.S.E.
Higher Secondary Examination - undefined
W.B.C.H.S.E.
B.A - undefined
K. U.
Master of Business Administration - Marketing and finance
Elim university
India Skills
- Windows Operating system
- MS-Office
- Tally
- Flexcube
- Finacle
- Proactive
- Synergistic
- Passionate to learn
- Good Analytical Skills
Interests
Listening to music
Internet surfing
Reading e-books
Playing cricket
Playing football
Custom Section
- Branch Operation Manager, Axis Bank Ltd., Fulia, Badkulla, West Bengal, 11/25/21, Present
- Branch Sales Manager, Bandhan Bank Ltd., Krishnanagar, West Bengal, 05/02/19, 11/24/21
- PB, ICICI Bank Ltd., Liluah, West Bengal, 05/16/18, 04/20/19
- PB, HDFC Bank Ltd., Ranaghat, West Bengal, 08/06/12, 05/03/18
Personal Information
- Date of birth: 11/08/88
- Nationality: Indian
Timeline
Branch Operation Manager
Axis Bank Ltd.
11.2021 - 10.2025
Branch Sales Manager
Bandhan Bank Ltd.
05.2019 - 11.2021
D.M.
ICICI Bank Ltd.
05.2018 - 04.2019
A.M.
HDFC Bank Ltd.
08.2012 - 05.2018
Higher Secondary Examination - undefined
W.B.C.H.S.E.
B.A - undefined
K. U.
Madhyamik Examination -
W.B.B.S.E.
Master of Business Administration - Marketing and finance
Elim university