Amit Devgan

• Business Operations – Managing team to deliver on SLAs & metrics for Customer Service Operations (Q2C)
• Reliable Production – Deliver process outputs, consistently meeting or exceeding customer expectations
• Compliance – Attain, maintain and monitor compliance to regulatory and other standards, as required
• Productivity – Get LEAN, Optimize effort & cost of delivery
• Value Creation – Contribute to revenue and operating margin through process improvements
• Trainings – Deliver Quality (7 QC Tools, GB & BB) trainings & one day LEAN tools workshop
• Benchmarking – Against industry standards & adopt external best practices/ standardize, as required
• Six Sigma Projects – Continuously improve business results & customer experience. Obtain GB/BB certifications
• Certified 2 Black Belts & 36 Green Belts across Agilent India till June 2015

• Coached, mentored & certified 4 Black Belts (direct reports) and 18 Green Belts (from functions)
• Implemented & executed Business Continuity Planning & Collection Projects for GE Capital
• Master Black Belt (Mentored) – Collection Hardship Tools, PDC Exhaust Replenishment & Vendor Bill Management
• Projects Completed as Black Belt – Skip Tracing, Collection Recovery, Closed Location Collection Strategy
• Project Leader – To implement GE global initiative for contingent workforce management called 'GEt Services'
• Collection Analytics – Planning, managing & monitoring collection cost for GE Money India

• Implemented & executed Sales Force Effectiveness Quality Project (PROJECT EMBRACE) for the contingent workforce (~3500) in West through manpower vendor Kelly Services India (P) Ltd & MAFOI
• Managed cost, productivity, attrition, hiring & compliance of contingent workforce through the vendor for 2 functions & 8 product lines in West
• Report out monthly metrics to the business highlighting improvements obtained through the project

• Re-launched Personal Loan 'Affluent' (PLA) business in Pune
• Managed a team of 4 Managers (direct reports) & 55 FOS (extended team)
• Responsible for new client acquisition & to achieve volumes in the specified parameters of profitability
• To identify, enroll and maintain relationship with channel partners (14) & direct sales team (55 FOS)
• Devised various incentive schemes for the channel partners & direct sales team
• Had one of the lowest 30+ delinquencies across the country for the product
• Achieved 110% of the op-plan volume in the year 2005
• Awarded 'PLA Insurance Champion' for year 2005 - cross-selling highest 'Dual Shield Insurance' with PLA

• Managed 9 Managers (direct reports) & ~ 300 FOS (extended team of Sales, Administration, Training and Tele-callers)
• Managed the 'Sales Service Provider (SSP)' to achieve the target in the given budget
• Planning volume linked incentive schemes for the Team leaders, Tele-callers & Sales Executives
• Closed Jaipur at 120% of the yearly target for the year 2003 with spending only 89% of the available funds
• Jaipur was the best Non Metro in Value Added Products across India in year 2003
• SBI Credit Card (JV GE Capital & SBI)

• Company Overview: Aristocrat Marketing Ltd

Branch Head - Rajasthan

• Managed 5 Sales Manager, 3 Commercial Managers & 4 Service Executives
• Restructuring & supervising the territories of Rajasthan
• Streamlining commercial function through prudential inventory management
• To plan dealer incentive schemes, direct marketing activities, use of local media & publicity plans
• Tracking the competitor activities town & dealer-wise and exploring new markets to expand the network

Management Trainee:

• Worked in Madhya Pradesh & strengthened distribution by appointing dealers & distributors
• Gave a growth of 24% in three months (Oct-Dec’99) while handling the markets of Indore & Ujjain
• Managed the ARISTOCRAT stall at Gwalior Trade Fair in Year 2000
• Achieved growth of 21% in a month
• Planned various consumer schemes and direct marketing activities