Amit Dhar

Help Desk Assistant

Global IDs

07.2018 - Current

Company Overview: Data Software Company.
Delivered end-to-end customer support, managing over 150 inbound calls and 150 emails daily, including technical support, account assistance, and billing inquiries.
Acted as a liaison between executives and clients, handling correspondence and client scheduling.
Created compelling presentations and marketing videos that increased client engagement and effectively conveyed product benefits, contributing to the company's sales growth.
Produced marketing assets using Figma, Adobe, and DaVinci Resolve that supported sales teams and improved brand visibility.
Optimized workflows with AI tools, increasing task efficiency and reducing time spent on repetitive processes
Tracked and documented issues in ticketing systems, ensuring timely resolutions and updates for all stakeholders.
Provided remote troubleshooting for connectivity issues and guided clients in basic networking setups.
Developed and maintained thorough records of client interactions, product updates, and service protocols.
Received consistent positive feedback for customer satisfaction and issue resolution.
Enhanced the sales process by creating customized presentations that addressed client-specific needs, leading to a 20% increase in customer conversions.
Recognized for improving response time by 15% through process optimizations.
Successfully produced and edited a series of product demos and instructional videos, which contributed to a 25% increase in client inquiries.
Leveraged AI tools to reduce repetitive tasks by 30%, allowing for more focused support and project time.