Amit Dhumal

⦁ Leading end to end Marine Insurance Catastrophe Modeling/Policy Administration operations, right from recruitment, transition, transfer documents, quality management, capacity planning, measuring performance and coaching, meeting the agreed SLAs
⦁ Planning and executing agile methodology projects with proficiency in streamlining business processes and defining continuous improvement processes while adhering to the SLAs and ensuring effective efficiency gains
⦁ Planned strategic Business Continuity Planning with an unorthodox approach in stabilizing business requirements during pandemic.
⦁ Actively engaged in maintaining database information, process documents and fulfilling contractual reporting requirements
⦁ Managing and leading Allianz Core & Internal Compliance Team and assisted the organization to get certified in ISO, QMS, ISMS, CMMI audits
⦁ Led Organization wide people engagement teams to ensure highest level of employee satisfaction and helped in getting the organization GPTW and AES awards.

⦁ Contributed/Consulted towards process transition of a Voice/CHAT/E-mail logistics process
⦁ Pivotal at efficiently addressing transition to BAU lags and helping in getting quick fix
⦁ Led/Contributed Internal Strategic Process Improvements Projects to increase profitability & efficiency
⦁ Pivotal at efficiently addressing the client escalations and ensured effective client interaction
⦁ Help set strategic KPIs and derived more than expected SLA results for the process while managing 2 locations in Pune & Mumbai
⦁ Introduced robust action plan to mitigate attrition and improve employee engagement

• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.

⦁ Led/facilitated process transition from due diligence to BAU
⦁ Assisted in Hiring and On-boarding activities through identifying appropriate skill set of people required for the process
⦁ Identified and fixed post transition process lags and help provide effective solutions to ensure smooth business operations
⦁ Reporting the process health on continuous basis to internal and external stake holders with micro to macro level data representation
⦁ Developed productive, profitable and achievement oriented working environment for employees

• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Defined clear targets and objectives and communicated to other team members.