Amit Dilip Bagul
Technical service engineer
Pune
Summary
Experienced IT engineer with a strong background in technical support, currently employed at Fujitsu Consulting India Ltd. in Pune as a technical service engineer. Seeks opportunities to expand knowledge and expertise in new technologies, while maintaining a passionate drive to achieve set targets.
Professional technical engineer with focus on delivering high-quality support and solutions. Known for effectively resolving issues and optimizing system performance. Committed to team collaboration and delivering reliable results. Proficient in customer communication and technical problem-solving.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Technical Services Engineer
Fujitsu Consulting India
07.2023 - Current
- Conducted risk assessments and site checks to meet compliance standards.
- Provided technical support and expertise to facilitate office and field site visits.
- Expanded product offerings by collaborating closely with internal stakeholders such as developers while keeping abreast of emerging industry trends.
- Procured parts and components to support contracts and business needs.
- Improved system performance by diagnosing and resolving complex technical issues.
- Reduced downtime by implementing preventive maintenance plans and conducting regular equipment inspections.
- Maintained high-quality service levels by diligently tracking incident reports, escalations, resolutions, and followups.
- Assisted in the successful onboarding of new team members by serving as a mentor and sharing technical knowledge, fostering an environment of growth and learning.
- Established credibility as a trusted advisor among colleagues due to an in-depth understanding of various technologies and systems employed across diverse industries.
- Demonstrated exceptional problem-solving abilities during critical incidents to ensure swift resolution times without compromising quality standards.
- Streamlined processes for increased efficiency with thorough troubleshooting and root cause analysis.
- Facilitated project completion by monitoring progress, coordinating activities, and resolving bottlenecks.
- Strengthened team cohesion by regularly sharing knowledge, best practices, and valuable insights on technology trends.
Support Engineer
Teamware Solutions
03.2022 - 05.2023
- Working in Storage and High availability (SHA) team from customer service and support department
- Provide technical support to customers and partners who are using storage and high availability solutions
- Troubleshoot and resolve complex issues related to storage, clustering, Hyper- V, and disaster recovery, storage spaces and storage spaces directs and Cluster network related issues
- Collaborate with other support engineers, developers, and product managers to ensure timely and effective resolution of customer cases
- Document and share best practices, knowledge base articles, and solutions for common problems
- Escalate critical issues to senior engineers or management as needed
- Participate in On-Call rotation and provide after-hours support when required
- Stay updated on the latest technologies and trends in storage and high availability domains
- Contribute to the continuous improvement of the support processes and tools
- Working with storage technologies such as storage spaces and storage spaces direct
- Up-frontally take initiatives in activities
VMware Administrator
ACL Digital
06.2021 - 02.2022
- Working with VMware vCenter Servers
- Maintain, upgrade, and implement the VMware ESXI infrastructure
- Maintain VM templates for building servers in the virtual environment
- Administered VMware virtual machines, hypervisors, and clusters
- Creating and Managing Virtual Machines on ESXI servers through VCenter
- Configure High Availability, use DRS, vMotion, Fault Tolerance
Junior Technical Associate
ESDS Software Solutions
07.2019 - 06.2021
- Working on servers, handling issues related to IIS, control panel, database (MSSQL/MYSQL)
- Server administration
Associate Support Engineer
Quick Heal Technologies
06.2018 - 07.2019
- Providing Technical support on various platforms through call, chat, email tickets
- Handling customers queries regarding the product
Education
B.Tech/B.E. -
Matoshri College of Engineering and Research center
01.2010 - 01.2018
Skills
- Virtualization
Customer support
Incident management
Hyper-V
Failover Clustering
Virtualization technologies
undefinedTotal Work Experience
6 Years 6 Month
Social Link
https://www.facebook.com/amit.bagul.5
Courses Certifications
- CompTIA A+
- Star secure user (SSU)
- EC – Council Certified
Timeline
Technical Services Engineer
Fujitsu Consulting India
07.2023 - Current
Support Engineer
Teamware Solutions
03.2022 - 05.2023
VMware Administrator
ACL Digital
06.2021 - 02.2022
Junior Technical Associate
ESDS Software Solutions
07.2019 - 06.2021
Associate Support Engineer
Quick Heal Technologies
06.2018 - 07.2019
B.Tech/B.E. -
Matoshri College of Engineering and Research center
01.2010 - 01.2018
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