Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Hobbies and Interests
Projects
Disclaimer
Timeline
Generic

Amit Fernandez

Nagpur

Summary

Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Solugenix Pvt Limited
Hyderabad
06.2024 - 12.2024
  • Designated as senior analyst for Sonic Project, ensuring project alignment with business goals.
  • Gained hands-on experience with Service Now Service First ticketing tool for incident management.
  • Troubleshot and configured CA2 desktop machine virtual desktops to enhance user experience.
  • Generated logging credentials and BitLocker keys to support system security protocols.
  • Utilized CRM and ticketing system to handle incidents effectively and improve resolution times.
  • Managed customer interactions and operational processes to streamline floor activities.
  • Conducted backend server troubleshooting to maintain high system reliability.

Technical Support Analyst

HCL Technologies
Nagpur
06.2022 - 10.2023
  • Served as Analyst for Barclays project, enhancing operational effectiveness.
  • Provided expert customer support through Service Now and Service First platforms.
  • Handled incidents using CRM and ticketing system for efficient resolution.
  • Managed customer interactions, operational processes, and floor activities.
  • Conducted backend server and machine troubleshooting to ensure system reliability.
  • Resolved issues with BitLocker, Absolute, CSSAI System, Director Tool, CA2 Machine, Virtual Desktop (VDI), and AWS.
  • Addressed application issues related to VPN, desktop hardware, and software devices.
  • Compiled team productivity reports to assess performance metrics.

BDA

Siddharth Enterprises Pagariya Groups
Nagpur
03.2021 - 03.2022
  • Achieved top performer status for 2021-2022 in home automation sales and installation.
  • Completed over 14 automation projects for residential and commercial clients.
  • Managed backend programming for controllers, chipsets, and sensor integration.
  • Maintained monthly reports on sales performance and installation progress.
  • Coordinated ordering and delivery of installation equipment and machinery.
  • Collaborated with brands such as Lutron and Control4 to enhance service offerings.

Education

MBA- Artificial Intelligence -

Dr. Dy Patil Vidyapeth
Pune
06-2026

Bachelor of Engineering - ETC

Anjuman College of Engineering And Technology
Nagpur
11-2020

Diploma - Electronic Engineering

Anjuman College of Polytechnic
Nagpur
06-2017

Skills

  • Technical Support
  • Customer services
  • Microsoft 365 and Google Suite
  • SQL database management
  • Microsoft Azure cloud services
  • System troubleshooting

Certification

  • Certificate Course in Project Management, 2023-01-01, Great Learning
  • Certificate Course in Basic of Scrum, 2023-01-01, Great Learning

Awards

  • Best performer for sales - January & February 2022
  • Best performer for the month for ServiceNow process, April, May, June, July 2023, HCL Technologies
  • Best performer for the month for ServiceNow process, July, August, September 2024, Solugenix India

Hobbies and Interests

  • Transport Business
  • Heavy Vehicles utility
  • Cargo and Logistics
  • Watching Documentaries & Real-life Stories

Projects

Paper Publishing on 2D Image Filtering Using Sharpening filters, 2020-01-01 Enhancement of Digital Image using sharpening filters and their implementation using VHDL codes, 2020-01-01

Disclaimer

I hereby declare that all the information furnished above is true to the best of my belief.

Amit Sanjay Fernandez

Timeline

Technical Support Engineer

Solugenix Pvt Limited
06.2024 - 12.2024

Technical Support Analyst

HCL Technologies
06.2022 - 10.2023

BDA

Siddharth Enterprises Pagariya Groups
03.2021 - 03.2022

MBA- Artificial Intelligence -

Dr. Dy Patil Vidyapeth

Bachelor of Engineering - ETC

Anjuman College of Engineering And Technology

Diploma - Electronic Engineering

Anjuman College of Polytechnic

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