Amit Gala
Sr. Director - Sales
Mumbai
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate job seeker with strong organizational skills & ready to help team achieve company goals.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
General Manager - Sales & Process Management
WhiteHat Jr Education Pvt. Ltd / Byjus
Mumbai
03.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Delivered an average of 108% of Weekly targets for 19 consecutive weeks.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Instrumental in reducing MOM vendor Cost by 54%.
AVP - Sales
Pandit Venture Pvt. Ltd
05.2019 - 02.2020
- Fostered a culture of continuous improvement by encouraging feedback from employees at all levels.
- Conducted thorough market research to identify trends and opportunities for business expansion.
- Streamlined operations to maximize business efficiency and profits.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Hired and managed 200+ new managers to drive business growth
- Increased sales INR 2 Cr Per Month through aggressive sales program overhaul, market campaigns, and new product launches
Head - Inside Sales
Matrimony.com
6 2017 - 09.2018
- Preparing AOP & ensuring execution
- Lead management on CRM
- Performance Monitoring of tele sales team
- Driving the predefined Per Workstation Productivity & Weekly / Monthly Target
- Ensuring adherence to SOP & Quality Parameters
- Field visit to Elite clients (As & when required)
- Coordinating with the Training & Quality team on compliance & assurance audits
- Identifying gaps & arranging for refresher training, call calibrations
- Coordinating with the Central IT team for improving system efficiency
- Designing & driving the Product Basket keeping in mind various parameters
- Drawing TNA for productivity enhancement.
Head - Client Servicing & Acquisition
Finanzmart
10.2016 - 06.2017
- Performance Monitoring of tele sales team
- Planning offline marketing like Society events, corporate events for Home loan, Balance Transfer & Personal loan offers
- Ensuring regular refreshers on various loan products offered by various Private bank & NBFC's
- Coordinating with Bank & other lenders
- Keeping a track of pay outs to be received & already received from the banker
- Identifying gaps & arranging for refresher training, call calibrations
- Managing relationships with Real estate builders & ensuring constant business flow.
AVP - New Acquisition & Renewal
Robinhood Insurance Brokers Pvt Ltd
09.2014 - 10.2016
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the organization.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
Deputy Manager - Inside Sales & Affinity Management
TATA AIG General Insurance Co.
05.2011 - 08.2014
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Created reports and analyzed and interpreted data.
- Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager - Financial Services
HDFC Sales Pvt Ltd
10.2009 - 05.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager - Sales
Hinduja Global Solution
- 10.2009
- Consistently exceeded individual sales targets by employing persuasive communication skills and expert product knowledge when interacting with customers.
- Analyzed sales data to identify areas for improvement, implementing targeted strategies that led to increased performance across all metrics.
- Increased sales revenue by implementing strategic marketing plans and analyzing consumer trends.
- Developed strong relationships with key clients by providing exceptional service and support, leading to repeat business and referrals.
- Conducted weekly team meetings to review progress towards goals, address challenges, and share best practices among staff members.
- Generated sales report to help upper management make effective decisions and sales plans.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Managed and developed sales team.
- Trained new associates in successful sales and performance strategies.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Education
Bachelor of Commerce - Business Administration And Management
National Institute of Management
Mumbai 03.2003 - 03.2006
Skills
P&L Management
Personal Information
- Date of Birth: 04/03/84
- Nationality: Indian
Languages
English
Hindi
Marathi
Timeline
General Manager - Sales & Process Management
WhiteHat Jr Education Pvt. Ltd / Byjus
03.2020 - Current
AVP - Sales
Pandit Venture Pvt. Ltd
05.2019 - 02.2020
Head - Client Servicing & Acquisition
Finanzmart
10.2016 - 06.2017
AVP - New Acquisition & Renewal
Robinhood Insurance Brokers Pvt Ltd
09.2014 - 10.2016
Deputy Manager - Inside Sales & Affinity Management
TATA AIG General Insurance Co.
05.2011 - 08.2014
Assistant Manager - Financial Services
HDFC Sales Pvt Ltd
10.2009 - 05.2011
Bachelor of Commerce - Business Administration And Management
National Institute of Management
03.2003 - 03.2006
Head - Inside Sales
Matrimony.com
6 2017 - 09.2018
Assistant Manager - Sales
Hinduja Global Solution
- 10.2009
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