Amit Gangwani
Ghaziabad
Summary
Results-driven SME known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Highly skilled Client Specialist with a background in managing diverse client portfolios, resolving complex issues, and fostering long-term client relationships. Strengths include strong communication skills, problem-solving abilities and customer service orientation. Previous work experience demonstrates impactful contributions to team targets through consistent performance and a proactive approach to client management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Benefit Client Specialist
UKG
Noida
12.2022 - Current
- Working on End-to-End Benefits and Payroll.
- Handling a team of 7 Benefit Administration and 3 Client Specialists.
- Working on HCM tools like PlanSource, UKG PRO, Salesforce, ServiceNow, Jira, SaaS, and IBM Cognos BI.
- Handling 40+ clients and ensuring the delivery of top-notch HCM solutions using our company's tools.
- Identified opportunities for process improvement within existing systems and procedures.
- Trained, coached, and mentored junior consultants on best practices in the industry.
- Resolved complex client problems by analyzing available information and developing actionable solutions.
- Developed end-to-end project technical approach plans using client's data, systems, business, and teams.
- Led meetings with internal teams and external partners as needed.
- Monitored ongoing progress of projects, ensuring all deliverables were met according to timeline deadlines.
- Organized team events, such as brainstorming sessions or problem-solving activities.
Solution Delivery Analyst
Wipro
Noida
04.2022 - 11.2022
- Led cross-functional teams in developing innovative strategies that increased overall efficiency.
- Resolved customer issues promptly while ensuring compliance with service-level agreements.
- Actively participated in team meetings to discuss product roadmap updates, feature enhancements, and upcoming projects.
- Working on HR Assist, ATE, Mainframe, SQL, etc. Tools for completing necessary client activities.
- Data Corrections, Payroll-related issues. Resolve queries using root cause analysis, quick solver techniques.
Benefits Operations Administrator
Wipro
Noida
12.2020 - 04.2022
- Working as a Benefit Ops. Administrative for the last 1 year in the Health and Welfare domain under the Client Team.
- Responsible for all client-level processes, e.g., Workflow Reports, Service Request assignments, and Urgent level emails, and participated in Annual.
- Open Enrollment process, including testing system errors, meeting with clients/onshore, and working with assigned vendors.
- Working on Service Requests on the Siebel application to provide resolutions to Participant Queries related to Health Plans, Coverage Corrections, Data Corrections, Payroll related issues.
- Participating in identifying and implementing process improvement opportunities.
Senior Associate II
Conduent
Noida
01.2018 - 03.2020
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Analyzed data and created reports for senior management.
- Provided direction and guidance to junior associates on complex tasks.
- Resolved customer inquiries promptly while adhering to service-level agreements.
- Maintained responsibility for all inquiries, concerns, and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
Education
MBA - Finance Accounting
Institute of Management Technology (IMT)
Ghaziabad09-2020
B.COM - Accounts
University of Delhi
Delhi10-2017
Diploma in GNIIT - Banking & Finance
NIIT
Delhi03-2017
Skills
- De-Escalation Techniques
- Customer service excellence
- Organizational Skills
- Analytical Skills
- Customer Relationship Management (CRM)
- HCM industry regulations knowledge
- Team Management
- UKG PRO, Salesforce, IBM BI COGNOS, JIRA, Service Now, Plansource
Accomplishments
- Star of the Month - I recognized with 6 awards this year
- Employee of the Quarter - I recognized with 1 this year
Certification
Completed Linkedin Learning Course
- The 3-Minute Rule: Say Less To Get More
- Writing Emails People Want To Read
- Writing With Impact
- The Science Of Compelling Body Language
- How To Present & Stay On Point
- Body Language Essentials For The Working Professional
- Writing In Plain English
- Tips For Better Business Writing
- Tips For Writing Business Emails
- Grammer Foundations
- Excel For Business Analysts
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Sr. Benefit Client Specialist
UKG
12.2022 - Current
Solution Delivery Analyst
Wipro
04.2022 - 11.2022
Benefits Operations Administrator
Wipro
12.2020 - 04.2022
Senior Associate II
Conduent
01.2018 - 03.2020
MBA - Finance Accounting
Institute of Management Technology (IMT)
B.COM - Accounts
University of Delhi
Diploma in GNIIT - Banking & Finance
NIIT
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