Amit Gangwani
Sr. Client Specialist - Lead Benefits
Ghaziabad
Summary
Dynamic client specialist with extensive experience and a proven track record in client relationship management, adept at crafting tailored solutions for unique challenges. Expertise in problem-solving and commitment to team collaboration drive measurable results in fast-paced environments. Recognized for reliability and exceptional communication skills, combined with strategic thinking that enhances client satisfaction and fosters long-term partnerships. Prepared to leverage these strengths to contribute effectively in a new role.
Overview
8
8
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Sr. Client Specialist - Lead Benefits
UKG
Noida
01.2024 - Current
- Manage and mentor a team of 11 Benefits Specialists in the delivery of end-to-end Benefits Managed Services for a portfolio of 40+ key enterprise clients.
- Serve as the primary Subject Matter Expert (SME) for complex benefits administration and retroactive payroll, utilizing UKG Pro, BenHub, PlanSource, and Salesforce to resolve escalations and enhance process efficiency.
- I have a proven track record of forming new teams, migrating processes to India, and ensuring all team members are thoroughly trained.
- Running innovation drives and brainstorming sessions to foster continuous improvement, initiatives have generated great ideas that enhance productivity, quality, and client satisfaction.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Monitor and analyze team performance against SLAs, quality, and response time metrics, implementing corrective actions that help us achieve a maximum number of client satisfaction ratings.
Benefits Client Specialist
UKG
Noida
12.2022 - 12.2023
- Working on end-to-end benefits and payroll.
- Identified opportunities for process improvement within existing systems and procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Trained, coached, and mentored junior consultants on best practices in the industry
Solution Delivery Analyst
Wipro
Noida
04.2022 - 11.2022
- Led cross-functional teams in developing innovative strategies that increased overall efficiency.
- Resolved customer issues promptly while ensuring compliance with service-level agreements.
- Actively participated in team meetings to discuss product roadmap updates, feature enhancements, and upcoming projects.
- Working on HR Assist, ATE, Mainframe, SQL, etc. Tools for completing necessary client activities.
- Data Corrections, Payroll-related issues. Resolve queries using root cause analysis, and quick solver techniques.
Benefits Operations Administrator
Wipro
Noida
12.2020 - 04.2022
- Working as a Benefit Ops. Administrative for the last 1 year in the Health and Welfare domain under the Client Team.
- Responsible for all client-level processes, e.g., Workflow Reports, Service Request assignments, and Urgent level emails, and participated in Annual.
- Open Enrollment process, including testing system errors, meeting with clients/onshore and working with assigned vendors.
- Working on Service Requests on the Siebel application to provide resolutions to Participant Queries related to Health Plans, Coverage Corrections, Data Corrections, Payroll related issues.
- Participating in identifying and implementing process improvement.
Senior Associate II
Conduent
Noida
01.2018 - 03.2020
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Analyzed data and created reports for senior management.
- Provided direction and guidance to junior associates on complex tasks.
- Resolved customer inquiries promptly while adhering to service-level agreements.
- Maintained responsibility for all inquiries, concerns, and complaints, resolving matters effectively and to the satisfaction of customers.
- Maintained positive working relationships with fellow staff and management.
Education
MBA - Finance Accounting
Institute of Management Technology (IMT)
Ghaziabad09.2020
B.COM - Accounts
University of Delhi
New Delhi10.2017
Diploma in GNIIT - Banking & Finance
NIIT
New Delhi03.2017
Skills
Certification
The 3-Minute Rule: Say Less to Get More
Accomplishments
- Star of the Month - I was recognized with 6 awards this year
- Employee of the Quarter - I recognized with 1 this year
Timeline
Sr. Client Specialist - Lead Benefits
UKG
01.2024 - Current
Benefits Client Specialist
UKG
12.2022 - 12.2023
Solution Delivery Analyst
Wipro
04.2022 - 11.2022
Benefits Operations Administrator
Wipro
12.2020 - 04.2022
Senior Associate II
Conduent
01.2018 - 03.2020
MBA - Finance Accounting
Institute of Management Technology (IMT)
B.COM - Accounts
University of Delhi
Diploma in GNIIT - Banking & Finance
NIIT
Similar Profiles
CHANDRA MOYECHANDRA MOYE
Lead Release Manager at UKGLead Release Manager at UKG
Adam GillAdam Gill
Solution Consultant II at UKGSolution Consultant II at UKG
Julian AbrajanJulian Abrajan
Tax Filing Coordinator II at UKGTax Filing Coordinator II at UKG
Rodrigo GómezRodrigo Gómez
Desarrollador front end at UKGDesarrollador front end at UKG
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.