Amit Gangwani
Sr. Client Specialist - Lead Benefits
Ghaziabad
Summary
Dynamic client specialist with extensive experience and a proven track record in client relationship management, adept at crafting tailored solutions for unique challenges. Expertise in problem-solving and commitment to team collaboration drive measurable results in fast-paced environments. Recognized for reliability and exceptional communication skills, combined with strategic thinking that enhances client satisfaction and fosters long-term partnerships. Prepared to leverage these strengths to contribute effectively in a new role.
Overview
8
8
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Sr. Client Specialist - Lead Benefits
UKG
Noida
01.2024 - Current
- Manage and mentor a team of 11 Benefits Specialists in the delivery of end-to-end Benefits Managed Services for a portfolio of 40+ key enterprise clients.
- Serve as the primary Subject Matter Expert (SME) for complex benefits administration and retroactive payroll, utilizing UKG Pro, BenHub, PlanSource, and Salesforce to resolve escalations and enhance process efficiency.
- I have a proven track record of forming new teams, migrating processes to India, and ensuring all team members are thoroughly trained.
- Running innovation drives and brainstorming sessions to foster continuous improvement, initiatives have generated great ideas that enhance productivity, quality, and client satisfaction.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Monitor and analyze team performance against SLAs, quality, and response time metrics, implementing corrective actions that help us achieve a maximum number of client satisfaction ratings.
Benefits Client Specialist
UKG
Noida
12.2022 - 12.2023
- Working on end-to-end benefits and payroll.
- Identified opportunities for process improvement within existing systems and procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Trained, coached, and mentored junior consultants on best practices in the industry
Solution Delivery Analyst
Wipro
Noida
04.2022 - 11.2022
- Led cross-functional teams in developing innovative strategies that increased overall efficiency.
- Resolved customer issues promptly while ensuring compliance with service-level agreements.
- Actively participated in team meetings to discuss product roadmap updates, feature enhancements, and upcoming projects.
- Working on HR Assist, ATE, Mainframe, SQL, etc. Tools for completing necessary client activities.
- Data Corrections, Payroll-related issues. Resolve queries using root cause analysis, and quick solver techniques.
Benefits Operations Administrator
Wipro
Noida
12.2020 - 04.2022
- Working as a Benefit Ops. Administrative for the last 1 year in the Health and Welfare domain under the Client Team.
- Responsible for all client-level processes, e.g., Workflow Reports, Service Request assignments, and Urgent level emails, and participated in Annual.
- Open Enrollment process, including testing system errors, meeting with clients/onshore and working with assigned vendors.
- Working on Service Requests on the Siebel application to provide resolutions to Participant Queries related to Health Plans, Coverage Corrections, Data Corrections, Payroll related issues.
- Participating in identifying and implementing process improvement.
Senior Associate II
Conduent
Noida
01.2018 - 03.2020
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Analyzed data and created reports for senior management.
- Provided direction and guidance to junior associates on complex tasks.
- Resolved customer inquiries promptly while adhering to service-level agreements.
- Maintained responsibility for all inquiries, concerns, and complaints, resolving matters effectively and to the satisfaction of customers.
- Maintained positive working relationships with fellow staff and management.
Education
MBA - Finance Accounting
Institute of Management Technology (IMT)
Ghaziabad09.2020
B.COM - Accounts
University of Delhi
New Delhi10.2017
Diploma in GNIIT - Banking & Finance
NIIT
New Delhi03.2017
Skills
Certification
The 3-Minute Rule: Say Less to Get More
Accomplishments
- Star of the Month - I was recognized with 6 awards this year
- Employee of the Quarter - I recognized with 1 this year
Timeline
Sr. Client Specialist - Lead Benefits
UKG
01.2024 - Current
Benefits Client Specialist
UKG
12.2022 - 12.2023
Solution Delivery Analyst
Wipro
04.2022 - 11.2022
Benefits Operations Administrator
Wipro
12.2020 - 04.2022
Senior Associate II
Conduent
01.2018 - 03.2020
MBA - Finance Accounting
Institute of Management Technology (IMT)
B.COM - Accounts
University of Delhi
Diploma in GNIIT - Banking & Finance
NIIT
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