Amit Gaur
Bengaluru
Summary
IT leader with 19+ years of extensive experience in digital transformation and service delivery at Netcracker Technology. Expertise in IT strategy, network security, and vendor management, resulting in enhanced operational efficiency. Proven ability to foster team collaboration and optimize cloud infrastructure while ensuring regulatory compliance. Recognized for strong leadership, operational strategy, and financial management skills, driving team success and achieving organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HEAD OF DIVISON -SENIOR MANAGER - IT INFRASTRUCTURE
Netcracker Technology
Bangalore
07.2021 - Current
- Spearheaded global digital transformation initiatives, modernizing collaboration platforms and infrastructure.
- Executed network delivery for new campuses in Bangalore, Hyderabad, Gurgaon, and Pune within one year.
- Oversaw global Help Desk operations, end-user computing, campus networks, SDWAN, WAN, cloud services, and network security.
- Directed compliance with regulatory standards from Department of Telecommunications, Government of India.
- Established vendor management strategies to meet performance indicators and service level agreements.
- Fostered customer relationships to improve satisfaction and identify additional service opportunities.
- Developed IT budget with Netcracker leadership to enhance financial performance.
- Led enterprise-wide IT initiatives emphasizing digital transformation and excellence in service delivery.
MANAGER - IT INFRASTRUCTURE SERVICES
KPMG
BANGALORE
08.2016 - 07.2021
- Developed IT management strategy and established campus for India operations.
- Oversaw 24/7 network operations across India, offices, and data centers; ensured high availability and SLA-driven performance.
- Designed automated workflows for incident management, access provisioning, and HR onboarding.
- Reduced response times by 40% through streamlined service desk and change management processes.
- Executed network delivery for new campus, centralizing users from five offices.
- Executed campus build over 150 days serving 4,000 users with no escalations.
- Managed relationships with global OEMs and system integrators; ensured timely delivery and support.
- Presented periodic performance reviews to the CIO and compliance teams, driving alignment to business goals.
- Ensured timely integration with client networks and alignment with delivery teams.
- Managed data center migrations and vendor relationships to meet performance KPIs.
- Oversaw people management and project management activities to enhance efficiency.
SENIOR CONSULTANT/PROJECT MANAGER
Capgemini Engineering
Hyderabad
05.2014 - 09.2016
- Designed network and security solutions for UK-based clients, enhancing service reliability.
- Managed service delivery for telecom clients, ensuring efficient operations.
- Led change management initiatives for Canadian clients, streamlining transition processes.
ASSISTANT MANAGER - NETWORK OPERATIONS CENTER
DELOITTE & TOUCHE, LLP's
Hyderabad
05.2010 - 05.2014
- Executed configuration changes on network devices in accordance with ITIL-defined change management procedures.
- Facilitated CAB calls to present changes on behalf of customers.
- Managed incident, change, and configuration processes effectively.
- Served as single point of contact for NOC services and service delivery management.
- Collaborated with CISCO-TAC to resolve critical issues and ensured follow-up.
- Coordinated with vendors and field engineers to address various technical challenges.
- Ensured timely ticket closures within SLA and managed acknowledgment and assignment processes.
- Implemented and troubleshot network deployments to enhance performance.
SENIOR SPECIALIST
HCL Technologies
Noida
12.2007 - 05.2010
- Executed multiple network and security deployments for diverse Cisco clients.
- Collaborated with Cisco ROS and TAC teams to resolve complex technical issues.
- Provided expert support to clients during network implementation phases.
- Optimized deployment processes to enhance efficiency and reliability.
MODULE LEADER- IT INFRASTRUCTURE SERVICES
Bajaj Allianz Life Insurance co Ltd
Pune
06.2006 - 12.2007
- Managed IT data center and infrastructure services for BALIC HQ and 500 offices.
- Implemented ISO 27001 standards and achieved certification.
- Supported network roll-out across PAN India, ensuring seamless connectivity.
- Oversaw vendor management to optimize service delivery and cost efficiency.
- Managed server and storage resources to enhance performance and reliability.
- Led project management efforts to ensure timely completion of initiatives.
Education
Executive MBA - Strategy, Operation
Indian Institute of Management, Raipur (IIM Raipur)
01.2026
MS - IT
International Institute of Information Technology
06.2006
Skills
- IT strategy and digital transformation
- IT project management
- Service delivery and management
- IT solution design
- Network security and compliance
- Cloud infrastructure and services
- Collaboration tools (Zoom, WebEx)
- CI/CD pipeline development
- AWS expertise
- Information security audits
- End-user computing support
- Vendor management strategies
- Team leadership and development
- Budget administration and oversight
- Resource allocation and planning
- Troubleshooting and problem resolution
Certification
- ISO/IEC 27001:2013 Lead Auditor
- CEH V.11
- PRINCE2 Practitioner
- BS 10012:2017 (GDPR)
- AWS Solution Architect
- CCNA
- CCDA
- CCNP
- CCIP
- ITIL
Publications
https://www.itnext.in/sites/default/files/IT%20Next_March-April_2024%20%281%29.pdf
Awards
CIO -100 Award Winner, 2023
Timeline
HEAD OF DIVISON -SENIOR MANAGER - IT INFRASTRUCTURE
Netcracker Technology
07.2021 - Current
MANAGER - IT INFRASTRUCTURE SERVICES
KPMG
08.2016 - 07.2021
SENIOR CONSULTANT/PROJECT MANAGER
Capgemini Engineering
05.2014 - 09.2016
ASSISTANT MANAGER - NETWORK OPERATIONS CENTER
DELOITTE & TOUCHE, LLP's
05.2010 - 05.2014
SENIOR SPECIALIST
HCL Technologies
12.2007 - 05.2010
MODULE LEADER- IT INFRASTRUCTURE SERVICES
Bajaj Allianz Life Insurance co Ltd
06.2006 - 12.2007
Executive MBA - Strategy, Operation
Indian Institute of Management, Raipur (IIM Raipur)
MS - IT
International Institute of Information Technology
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