Over 16 years of experience in IT. Working as Manager / Scrum master since last 4.5 years managing delivery, team etc. Worked in multiple domains like Travel & Transport, Insurance.
PMP, CSM Certified
Overview
18
18
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Project Manager / Scrum Master
01.2019 - Current
Received Great Managers Award 2022 from the organization
Significant Projects:
Fee Schedule Systems (June 2024 – Till Date)
Role: Scrum Master
Responsibilities Handled: Initiated the scrum, agile process for the project
Exposure to Agility tool used for managing backlog, stories, tasks etc
Running all the scrum ceremonies for 3 different teams
Facilitating to resolve impediments being faced by team
Working with BAs, Customer for backlog refinement, facilitating for estimations, prioritization etc
Wild Commercial (Jan 2024 – May 2024)
Role: Scrum Master
Responsibilities Handled: Took over as a scrum master for one of the teams which was a part of larger scaled agile team
Running daily stand ups, setting up and managing JIRA board, verifying all the active stories / bugs on JIRA board to confirm on those having recent status and comments
Having sprint planning to have proper allocation of stories as per the bandwidth, sprint reviews to have demonstrations to PO, users and sprint retrospectives with the team to understand the strong and weak points and areas of improvement
Participating in scaled agile scrum stand up to provide updates to RTE, Delivery lead, manager etc
And raise any concerns, blockers at the earliest to manage the right expectations, get advice and / or further plan of action, approvals etc
Participate in scaled refinement and planning ceremonies for refinement / grooming and estimation of stories through poker planning
Responsibilities Handled: Working closely with customer and team to get good understanding of requirements, team coordination, work delegation, follow up, track and monitor milestones and important tasks, status reporting to internal management and customer and stakeholders, daily stand ups, scrum ceremonies, user stories management, stories prioritization, resourcing, billing, release planning, go live management, post go live support / warranty management, Internal Quality Audit etc
Travelled onsite (UK) for rolling out (Go Live) of 1 phase and requirement gathering of next phase
System Analyst
Hexaware Technologies Pvt. Ltd
08.2014 - 06.2019
Responsibilities handled: Independently analyzing requirements, designing business and backend objects, code development, coordinating with customer to resolve issues, clarify queries, guiding the junior team members on their tasks, handling audit activities for the project and helping project manager on the same etc
Production support: Resolution of different priority tickets raised by client, communicating with client to understand the issues in deep, explaining and clarifying the learning issues to the user in laymen’s terms with minimum or no technical terms, periodical reviews with the clients to understand the generic pattern of issues, process improvements needed if any etc
Senior Software Engineer
Techprocess Solutions Pvt. Ltd
06.2008 - 12.2010
Responsibilities handled: Developing and Maintaining Intranet Applications using ASP.NET 1.1, ASP.NET 2.0, Ajax, Windows services
Communication with Client, Understanding Client Problems
Database Knowledge: SQL SERVER 2000 – Writing Queries for different Operations, Stored Procedures, Triggers, Cursors, Backup & Restore operations, SQL Server Jobs, Linked Server etc
Documentation like Change request document, timelines for the project, technical document, functional Specification, release document etc
According to the quality standards of the organization