Amit Ghildiyal
New Delhi
Summary
A seasoned Assistant Restaurant Manager with a proven track record at Pride Plaza Aerocity New Delhi, I excel in enhancing guest relations and streamlining restaurant operations. Skilled in food and beverage management and staff training, my leadership has significantly improved employee retention. Leveraging strong communication and menu planning abilities, I consistently exceed performance goals.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant Manager
Pride Plaza Aerocity New Delhi
10.2023 - Current
F&B Executive
Pride Plaza Aerocity New Delhi
01.2019 - 01.2023
- Company Overview: Pride Plaza Hotel, Aerocity, New Delhi
- True Indian hospitality and traditionally luxurious service welcome you to home-style comfort and convenience
- Located in Aerocity and in close proximity to Delhi and Gurgaon, the Pride Plaza Hotel, Aerocity, New Delhi is the first luxury hotel in the capital by The Pride Group of Hotels
- Pride Plaza Hotel, Aerocity, New Delhi
- True Indian hospitality and traditionally luxurious service welcome you to home-style comfort and convenience
- Located in Aerocity and in close proximity to Delhi and Gurgaon, the Pride Plaza Hotel, Aerocity, New Delhi is the first luxury hotel in the capital by The Pride Group of Hotels
F&B Team Leader
Pride Plaza Aerocity New Delhi
01.2017 - 01.2019
F&B Team Leader
The Metropolitan Hotel and Spa New Delhi
01.2014 - 01.2016
- Company Overview: Luxury New Delhi Hotel in Connaught Place
- Luxury New Delhi Hotel in Connaught Place
Guest Service Associate
Hyatt Regency Delhi
01.2013 - 01.2014
- Company Overview: Hyatt Regency Delhi, the largest five-star hotel in Delhi, is located in the commercial hub of Bhikaji Cama Place just 20 minutes' drive from Indira Gandhi International Airport and the city's domestic airport
- Hyatt Regency Delhi, the largest five-star hotel in Delhi, is located in the commercial hub of Bhikaji Cama Place just 20 minutes' drive from Indira Gandhi International Airport and the city's domestic airport
Guest Service Associate
Devi Garh Palace
01.2011 - 01.2012
- Company Overview: Devi Garh Palace is a heritage hotel and resort, housed in the 18th-century Devi Garh palace in delwada, Udaipur
- In 2006, The New York Times named it as one of India's leading luxury hotels
- Devi Garh Palace is a heritage hotel and resort, housed in the 18th-century Devi Garh palace in delwada, Udaipur
- In 2006, The New York Times named it as one of India's leading luxury hotels
Education
KendriyaVidyalaya
Dehradun, Uttarakhand, IndiaSkills
- Food and beverage operations
- Food handling
- Food service
- Guest service
- Memorization of the food and beverage menu
- Communication
- Upselling
- Suggestive selling
- Sales techniques
- Employee retention
- Menu planning
- Staff training and development
- POS system
- Performance evaluations
- Schedule coordination
- Inventory control
- Restaurant promotion management
- Guest relations
- Wine and beverage service
- Performance improvement
- Shift management
- Restaurant operations
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Writing short stories
- Reading
- Listening to Music
- Swimming
Disclaimer
I hereby declare that the information given above is correct to the best of my knowledge.
Attributes
- Self-committed
- Self-confidence
- Self-disciplined
- Strong work ethic and leadership skill
- Ability to work in team and as individual
- Positive attitude even under pressure
- Willingness to learn the work
- Honesty and Integrity
- Decision-Making Capabilities
- Accountability
Job Profile
- Management of Restaurant Team
- Handling employee questions and concerns
- Monitoring employees to ensure performance expectations are met
- Providing feedback to employees based on observation of service behaviors
- Conducting Day-to-Day Restaurant Operations
- Ensuring all employees have proper supplies, equipment and uniforms
- Communicating to Chef any issues regarding food quality and service levels
- Ensuring compliance with all restaurant policies, standards and procedures
- Managing, Planning and Organizing Different Food Festivals and Promotions
- Performing all duties of restaurant employees and related departments as necessary
- Providing Exceptional Customer Service
- Interacting with guests to obtain feedback on product quality and service levels
- Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met
- Encouraging employees to provide excellent customer service
- Handling guest problems and complaints
- Setting a positive example for guest relations
- Review of comment cards and guest satisfaction results with employees
- Conducting Human Resource Activities
- Supervising on-going training initiatives
- Using all available on the job training tools for employees
- Communicating performance expectations in accordance with job descriptions
- Coaching and counseling employees regarding performance on an on-going basis
Timeline
Assistant Restaurant Manager
Pride Plaza Aerocity New Delhi
10.2023 - Current
F&B Executive
Pride Plaza Aerocity New Delhi
01.2019 - 01.2023
F&B Team Leader
Pride Plaza Aerocity New Delhi
01.2017 - 01.2019
F&B Team Leader
The Metropolitan Hotel and Spa New Delhi
01.2014 - 01.2016
Guest Service Associate
Hyatt Regency Delhi
01.2013 - 01.2014
Guest Service Associate
Devi Garh Palace
01.2011 - 01.2012
KendriyaVidyalaya