Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amit Gond

Amit Gond

New Delhi

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Team Leader

Adda247
Gurugram
07.2019 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Analyzed key performance indicators to identify effective strategies.

Education

Master of Computer Applications - Computer Application

National Institute of Technology Durgapur
Durgapur West Bengal
06-2015

Skills

  • Complaint resolution
  • Technical Support
  • Quality Improvement
  • Problem Identification
  • Logical reasoning
  • Customer Service
  • Problem-solving abilities
  • Analytical Thinking
  • Solve maths and some gs subject also

Languages

Hindi
First Language
English
Intermediate
B1

Timeline

Team Leader

Adda247
07.2019 - Current

Master of Computer Applications - Computer Application

National Institute of Technology Durgapur

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Amit Gond