Summary
Overview
Work History
Education
Skills
Timeline
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Amit Gulati

Amit Gulati

Gurugram

Summary

Experienced senior manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained several years experience. Accomplished professional adept at driving team performance, business strategies, and making data-supported recommendations for continuous process improvement. Skilled at identifying optimal tactics for motivating teams and engaging clients.

Overview

19
19
years of professional experience

Work History

Senior Manager Admin

Immergix
12.2023 - 05.2024
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.

Senior Human Resources Manager

PERSONIV
Gurugram
04.2011 - 10.2023
  • Fostered positive relationships with customers to maximize satisfaction, retention and experience
  • Oversaw budget, accounting and payroll to meet deadlines
  • Analysed customer data to identify opportunities and improve relationships
  • Provided organisational leadership and established business vision to achieve sales, profit and revenue goals
  • Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
  • Elevated customer satisfaction ratings by providing speedy resolutions
  • Developed and shared best practices across company to align with objectives and quality standards
  • Streamlined operations to consistently deliver on targets
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Exceeded team goals by partnering with staff to share and implement customer service initiatives
  • Hired and evaluated associates and management staff to add to workforce and meet demands
  • Trained employees on optimal processes and use of equipment to boosting department productivity
  • Coached and trained team members
  • Oversaw employee recognition program to encourage professional development and high performance
  • Provided leadership to develop business plans and promote organisational vision
  • Mitigated regulatory risks by complying legal requirements
  • Inspected new products to assess quality and preparedness
  • Implemented operational strategies to build customer loyalty and retention
  • Analysed strategic, core and support processes to recommend improvements
  • Transition
  • Oracle Implementation
  • Procurement
  • Attendance / Leave management
  • Additional responsibility of GRC (Worked towards PCI / BSI certification for the organization)
  • Recruitment / On-boarding
  • Client invoicing
  • ( Additional responsibility)
  • Worked on advantage club ( Global platform for employee engagement , recognition, and communities)
  • Performance Management
  • SPOC for medical insurance
  • Facilitated meetings between managers and staff members regarding workplace conflicts or disputes.
  • Developed and implemented Human Resources policies, procedures, and programs.
  • Conducted recruitment activities such as job postings, interviewing candidates, and making hiring decisions.
  • Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations.
  • Designed compensation plans that aligned with company objectives and budget constraints.
  • Analyzed current benefits packages and recommended improvements to ensure competitive offerings for employees.
  • Led the implementation of a new HRIS system to improve data collection efficiency.
  • Advised senior leadership on trends in the industry related to employee engagement initiatives and best practices.
  • Served as a consultant on various projects related to organizational design and restructuring efforts.
  • Coordinated training sessions for staff members in areas such as diversity awareness, customer service skills, harassment prevention.
  • Monitored payroll processing functions in order to ensure accurate payment of wages.
  • Collaborated with other departments such as Finance and Legal on special projects involving human resources matters.
  • Developed strategies for recruiting top talent from both internal and external sources.
  • Participated in professional networks to stay abreast of changes in human resources management techniques.
  • Established paths for employee promotion and development, as well as clear succession plans for key positions.
  • Worked with department managers to establish performance evaluation and improvement processes.
  • Identified training needs and oversaw specialty workshops.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Encouraged open communications, promoting positive and pro-employee work environment.

Report Analyst

Covergys
Gurugram
03.2005 - 03.2011
  • Create and maintain dashboards, reports and other data visualization tools
  • Analyze and interpret data to provide insights that support business decisions
  • Making scorecards and incentives
  • Streamlined business processes to reduce operating costs
  • Staffing and scheduling
  • RTA ( Managing and ensuring that service level agreements for various programs are met
  • Also ensuring availability of associates on phone / chat as per the business requirement
  • Developed dashboards, scorecards and other visualizations to present key performance metrics.
  • Gathered requirements from stakeholders for custom reporting needs.
  • Utilized SQL queries to extract relevant data from databases for report generation.
  • Created ad-hoc reports as requested by various departments within the organization.
  • Identified trends in data sets through statistical modeling techniques such as regression analysis and correlation studies.
  • Integrated multiple data sources into a single repository for ease of access and reporting purposes.
  • Performed quality assurance on all generated reports prior to release to ensure accuracy and integrity of information presented.

Education

Bachelor of Commerce - Accounting / Economics

Delhi University
01.2001

Skills

  • Employee Relations
  • Onboarding
  • Performance Management
  • Database development
  • Cross-functional team leadership
  • Systems implementation
  • Incident management
  • Analytical problem-solving
  • Client relationship management
  • Staff retention
  • Data-driven decision-making
  • Budget oversight
  • Business performance management
  • Sales strategies and planning
  • Cross-functional communication
  • Resource Allocation
  • Communication Skills
  • Business Analysis
  • Customer Relations
  • Data Analysis
  • Policy administration
  • Reporting management

Timeline

Senior Manager Admin

Immergix
12.2023 - 05.2024

Senior Human Resources Manager

PERSONIV
04.2011 - 10.2023

Report Analyst

Covergys
03.2005 - 03.2011

Bachelor of Commerce - Accounting / Economics

Delhi University

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Amit Gulati