Amit Gupta
Mumbai
Summary
Dedicated retail professional with more them fifteen years of experience utilizing team-building and interpersonal skills in a fast-paced, customer-focused retail environment.
Overview
17
17
years of professional experience
Work History
Store Manager
Maple Technology Pvt Ltd.
Mumbai
06.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Department Manager
Reliance Retail Limited. Format (Centro)
02.2018 - 05.2023
- Handling Men's category and with all national and international brands.
- Handling 13000 SQFT area and delivering 14cr business.
- Handling more then 45 brands which includes Men's Formal, Casual and Ethnic Wear.
- Handling Team of 54 including all the categories.
- Connecting with Brand managers related to brand performance and feedback.
- Making MIS and sharing with brand team.
- Handling Top customers, and providing prompt solution.
- Maintaining visual merchandising of each brand to give premium look of the brand and product.
- Making sure great service delivered to customers by staff and as well as solving issues and queries.
- Established and maintained a highly motivated, efficient team.
- Developed strategies and plans to achieve greater sales results through business analysis, action and planning.
- Managing & maintaining stock inventory
- Strive to achieve sales target given on a weekly basis
- Daily Briefing with entire team to motivate and achieve the day target.
Store Manager
Arvind limited
04.2014 - 02.2018
- Responsible for all KPI's and bottom-line profits of the store
- Regular tracking of KPI's to achieve stores numbers
- Daily & Monthly P & L Tracking to know the profitability of the store
- Ensuring attractive merchandise display & over all store layout
- Ensure interior and exterior of store is maintained to company standards
- Ensuring the adherence to SOPs in Store and smooth cashiering process
- Resolve customer problems or complaints by determining optimal solutions
- Mapping competition in terms of categories, price points, and physical appearance
- Handling Bulk orders for corporate offices and marriage halls
- Conduct regular store meetings and Encourage store employees to take ownership for their performance and career development plans
- Effectively manage employee turnover
- Provide a positive working environment and handle employee issues appropriately and in a timely manner
- Building up a healthy culture by fostering organizational Values and maintain over all discipline in the Store
- Reducing shrinkages and ensure Stock replenishment
Department Manager
Aditya Birla Retail LTD. Format: Pantaloons
01.2011 - 04.2014
- Achieved Best DM Award in Store.
- Received Best DM award in ABP V/S Achievement from Zone
- Store Guru of the Store
- Role – OPERATIONS
- Handling Ladies Western Department
- With 22 Manpower including own & NPT Staff
- Insure training and development of the staff,
- Maintaining Store Look and Feel Standard in term of Visual Merchandise, Hanging& Staging Standard which looks nice and easy to the customer
- Enforce loss prevention policy and awareness on the floor to control external & internal shrinkage
- Managing day to day activities related to store operations front & backend
- Daily Briefing with entire team to motivate and achieve the day target
- Motivating staff, assigning target section wise & achieving day to day targets.
Supervisor
Globus Stores Pvt. Ltd
09.2007 - 01.2011
- Handling team of 38 Manpower including own & NPT Staff
- Insure Training about product knowledge of each staff
- Maintaining Store Look and Feel Standard in term of Visual Merchandise, Hanging& Staging Standard which looks nice and easy to the customer
- Enforce loss prevention policy and awareness on the floor to control external & internal shrinkage
- Managing day to day activities related to store operations front & backend
- Discuss daily target vs Achievement in Daily Briefing and motivate them to achieve the goals
Education
MBA - Retail Management
Welingkar Institute of Management
Mumbai07-2023
Graduate. - Commerce
KG Mittal College
Mumbai04.2006
Skills
- Customer Service Management
- Team Development
- Competitor Monitoring
- Revenue Generation
- Risk Management
- POS Systems
- Employee Training
- Retail Inventory Management
- Operations Management
- Store Opening and Closing
- Multitasking and Organization
- Product Merchandising
- Opening and closing procedures
Timeline
Store Manager
Maple Technology Pvt Ltd.
06.2023 - Current
Department Manager
Reliance Retail Limited. Format (Centro)
02.2018 - 05.2023
Store Manager
Arvind limited
04.2014 - 02.2018
Department Manager
Aditya Birla Retail LTD. Format: Pantaloons
01.2011 - 04.2014
Supervisor
Globus Stores Pvt. Ltd
09.2007 - 01.2011
MBA - Retail Management
Welingkar Institute of Management
Graduate. - Commerce
KG Mittal College
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