Experienced transport and operations professional with a proven track record of managing large-scale vendor operations and logistics across reputed MNCs. Strong leadership, team coordination, and vendor management skills with over IX years of experience in ensuring smooth fleet operations and client satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Lead
Mahalaxmi Transport & MST Pvt Ltd
Noida
01.2014 - 01.2022
Managed end-to-end transportation services for 180 to 200 vehicles across multiple clients.
Coordinated vendor and driver activities to ensure adherence to service level agreements.
Oversaw optimization of routing and scheduling for timely operations.
Maintained operational reports on a daily, weekly, and monthly basis.
Conducted audits on driver behavior, vehicle condition, and fuel consumption.
Effectively handled escalations and emergency cases to minimize disruptions.
Streamlined transport operations, achieving a 25% reduction in delays.
Cultivated strong client relationships, resulting in repeat business and long-term contracts.
Education
Bachelor of Arts -
Delhi University
Skills
Fleet management and transport coordination
Vendor management
MIS reporting
Route optimization
Conflict resolution
Client communication
SENIOR DELIVERY LEAD - GLOBAL RECONCILIATION COE at MetLife Global Operations Service CenterSENIOR DELIVERY LEAD - GLOBAL RECONCILIATION COE at MetLife Global Operations Service Center