Amit Gupta
Noida
Summary
Innovative Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring orgnaisational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Delhivery Ltd
Noida
03.2025 - Current
- Ensuring business growth on a weekly, monthly, quarterly, and annual basis.
- Currently managing strategic accounts to ensure P&L.
- Proficient in using CRM software like Salesforce and PowerBI.
- Managing accounts like Havells,Shell, Intex, Singer, Escorts, etc.
- Emphasizing enhancing client satisfaction.
- Sharing inputs over network expansion considering competitor presence and their strategy.
- Increasing SOW by 15-20% every month by providing the best possible solutions.
- Designing SOPs, mapping them as per the requirement to provide the best possible solutions.
- Developed strategies to enhance customer satisfaction and service quality.
Relationship manager
Indiamart Intermesh Ltd
Noida
06.2021 - 02.2025
- Manage and oversee the work of 7 to 9 sales executives.
- Coach, train, evaluate, and monitor sales representatives' performance.
- Set and track sales targets and KPIs.
- Execute sales analysis, prepare sales reports and suggest improvements
- Onboarding new client on portal and keep monitoring their journey.
- Use customer feedback to generate ideas about new features or products
- Research and discover methods to increase customer engagement
- Ensuring client satisfaction by providing best possible services
- Build an open-communication culture in team
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Sales Executive
Indiamart Intermesh Ltd
Noida
07.2019 - 05.2021
- Communicating with customers
- Making outbound calls to potential customers
- Developing new leads
- Creating and maintaining customer database
- Understanding customer needs
- Explaining product features and benefits
- Closing deals and achieving monthly sales target
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
MBA - Marketing & Sales
DR APJ ABDUL KALAM TECHNICAL UNIVERSITY
Lucknow, India07-2019
Skills
- Client engagement
- Revenue generation
- Solution management
- Service support
- New business generation
- Client acquisition
- Team leadership
- Sales proficiency
- Business development
- Business trend analysis
- Relationship management
- Value selling
- New business development
- CRM software
- Strategic account management
- P&L management
Certification
- Digital Marketing from Google
- Social media marketing from accenture
Hobbies and Interests
Watching Cricket
Listening Music
Solving Puzzle
Current Affairs
Languages
- English
- Hindi
Timeline
Manager
Delhivery Ltd
03.2025 - Current
Relationship manager
Indiamart Intermesh Ltd
06.2021 - 02.2025
Sales Executive
Indiamart Intermesh Ltd
07.2019 - 05.2021
MBA - Marketing & Sales
DR APJ ABDUL KALAM TECHNICAL UNIVERSITY