Amit Handa
New Delhi
Summary
Management Trainee
Senior and analytical Customer Rebate Analyst with over 8 years of experience in the supplier and customer financial industry. Expertise in managing and analyzing complex rebate programs, ensuring compliance with company policies and industry regulations budgeting, forecasting, analysis and reporting. Proven track record of improving rebate processes and increasing efficiency.
Overview
9
9
years of professional experience
Work History
Customer Rebates Analyst
Genpact Pvt Ltd.
Gurugram
12.2023 - Current
- Processes rebates and fees, coordinating with cross-functional groups to ensure customers are paid accurately and on time. Works within audit guidelines for contract approval and contract creation.
- Creating and managing customer rebates in the SAP ERP system by reading and understanding the supplier agreement and MCF received on the Image Now tool.
- Handle buying groups like UPS, Vale Merchandise, Kaba Fusion, Cali Specialty, and Realo, and send the monthly sales report via Salesforce.
- Timely and accurate delivery of regular and ad-hoc sales reporting, analysis, and other tasks as requested.
- Indulge in monthly activities like Must Monitors, Accrual, and settlement review every month starting.
- Effectively manage month-end rebate provision calculations to ensure timely delivery and accuracy of information.
- Responsible for the successful completion of the rebate payment process.
- Interact with clients on a weekly basis to ensure all the SLAs and KPIs are intact.
Pharmaceutical Chargebacks Analyst
Genpact Pvt Ltd
Gurugram
12.2022 - 12.2023
- Manage the process of chargebacks, validation, and reconciliation of chargebacks as it pertains to pricing, membership eligibility, effective dates, GPOs, PHS/340B entities, and COT for all wholesale/distributor customers.
- Publish CVS pharmacies' detailed aging chargeback reports for the team and client on a daily basis, and provide weekly discrepancy reports to wholesalers.
- Resolve all disputed chargebacks, identify the root cause of disputed lines, and implement corrective action to eliminate future occurrences.
- Responsible for ensuring chargeback credit/debit memos are processed in the system and posted to the supplier's account in the system.
- Responsible for processing resubmitted chargeback debit memos as they relate to contract pricing, membership eligibility, effective dates, and product pricing.
- Manage chargeback deductions, and review and provide weekly and monthly reports.
- Complete month-end close activities within the department and company time requirements.
- Handle suppliers' queries and concerns via Salesforce and Outlook email, and provide accurate information and documentation of denied chargebacks.
- Weekly connect with the CVS and GPO's clients to ensure all the SLAs and KPIs are intact.
- Provide CVS pharmacies D-run credit/rebill training to newcomers.
Business Service Support Advisor
British Telecom
Gurugram
02.2017 - 11.2022
- Processing new orders, monitoring orders and fixing failed orders .
- Working on multiple application at a time like: CDC, Oneview, BT wholesale, BT openreach etc.
- Dealing with the internal groups and UK based suppliers like: UK sales team, UK Openreach and Wholesale team, UK engineering team etc.
- Maintaning and keeping customer's records, data and activity error codes for process Improvement.
- Dealing with customer's billing and refund issues.
- Dealing with customer's contract and service availability.
- Maintaning 100% accurancy all on cases with 90% + FCR [First Contact Resolution].
- Maintaining KPIs like CPH (4 cases per hour), FCR, 100% quality, and CRM less than 5%.
- Worked under two more BT processes, such as BT Repair and BT TV, and also cross-trained in the BT FTTP process.
Amazon Seller Support Advisor
Concentrix IBM Daksh Pvt Ltd
Gurugram
10.2015 - 02.2017
- Acted as the primary interface between Amazon and third-party sellers, provided email support governed by internal service level agreements, and was responsible for providing timely and accurate operational support.
- Provided prompt and efficient service to Amazon sellers in listing and fixing their products on the Amazon platform.
- Worked with multiple technology applications and features to resolve sellers' issues.
- Resolved the seller's billing, refund, and pricing issues.
- Achieved and maintained predefined performance metrics goals, such as seller satisfaction, quality, productivity, first contact resolution, and login hours.
- I worked as a temp support for new joinees and had experience handling a team of 20 advisors.
Education
Bachelor of Arts -
Delhi University
06-2015
12th
Mukherji Memorial Senior Secondary School
06-2012
10th
Mukherji Memorial Senior Secondary School
06-2010
Skills
- SAP ERP
- Contract Management
- SalesForce
- Microsoft Excel
- SLA Management
- Auditing and Reporting
- Operations Excellence
- Service Delivery
- KPI & Trainings
- Team Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Rebates Analyst
Genpact Pvt Ltd.
12.2023 - Current
Pharmaceutical Chargebacks Analyst
Genpact Pvt Ltd
12.2022 - 12.2023
Business Service Support Advisor
British Telecom
02.2017 - 11.2022
Amazon Seller Support Advisor
Concentrix IBM Daksh Pvt Ltd
10.2015 - 02.2017
Bachelor of Arts -
Delhi University
12th
Mukherji Memorial Senior Secondary School
10th
Mukherji Memorial Senior Secondary School
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