Amit Handa

Rebate & Finance Management

• Validates and reconciles vendor rebate accruals against actual receipts using SAP and advanced Excel [Pivot Tables], reducing leakage.
• Manages high-volume supplier/customer rebate claims, ensuring timely payouts and accurate accounting entries according to contractual agreements.
• Performs monthly, quarterly, and year-end closing activities, including rebate receivable accruals and variance analysis, also providing monthly sales reports.
• Collaborates with Sales and Procurement teams to resolve disputes and update rebate methodologies based on updated commercial contracts.
• Interact with clients on a weekly basis to ensure all the SLAs and KPIs are intact.

AML/KYC Compliance

• Performs Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on high-risk counterparties, reviewing UBOs and validating company ownership structures.
• Screens suppliers/customers against OFAC, PEP, and adverse media databases to detect and mitigate potential financial crime risks.
• Maintains updated KYC/AML documentation, ensuring compliance with FATCA, CRS, and internal SOX control requirements.
• Investigates potential money laundering patterns and suspicious transaction anomalies, escalating high-risk cases to Compliance for investigation.

• Manage the process of chargebacks, validation, and reconciliation of chargebacks as it pertains to pricing, membership eligibility, effective dates, GPOs, PHS/340B entities, and COT for all wholesale/distributor customers.
• Publish CVS pharmacies' detailed aging chargeback reports for the team and client on a daily basis, and provide weekly discrepancy reports to wholesalers.
• Resolve all disputed chargebacks, identify the root cause of disputed lines, and implement corrective action to eliminate future occurrences.
• Responsible for ensuring chargeback credit/debit memos are processed in the system and posted to the supplier's account in the system.
• Responsible for processing resubmitted chargeback debit memos as they relate to contract pricing, membership eligibility, effective dates, and product pricing.
• Manage chargeback deductions, and review and provide weekly and monthly reports.
• Complete month-end close activities within the department and company time requirements.
• Handle suppliers' queries and concerns via Salesforce and Outlook email, and provide accurate information and documentation of denied chargebacks.
• Weekly connect with the CVS and GPO's clients to ensure all the SLAs and KPIs are intact.
• Provide CVS pharmacies D-run credit/rebill training to newcomers.

• Processing new orders, monitoring orders and fixing failed orders.
• Working on multiple application at a time like: CDC, Oneview, BT wholesale, BT openreach etc.
• Dealing with the internal groups and UK based suppliers like: UK sales team, UK Openreach and Wholesale team, UK engineering team etc.
• Maintaining and keeping customer's records, data and activity error codes for process Improvement.
• Dealing with customer's billing and refund issues.
• Dealing with customer's contract and service availability.
• Maintaining 100% accuracy on all cases with 90% + FCR [First Contact Resolution].
• Maintaining KPIs like CPH (4 cases per hour), FCR, 100% quality, and CRM less than 5%.
• Worked under two more BT processes, such as BT Repair and BT TV, and also cross-trained in the BT FTTP process.

• Acted as the primary interface between Amazon and third-party sellers, provided email support governed by internal service level agreements, and was responsible for providing timely and accurate operational support.
• Provided prompt and efficient service to Amazon sellers in listing and fixing their products on the Amazon platform.
• Worked with multiple technology applications and features to resolve sellers' issues.
• Resolved the seller's billing, refund, and pricing issues.
• Achieved and maintained predefined performance metrics goals, such as seller satisfaction, quality, productivity, first contact resolution, and login hours.
• I worked as a temp support for new joinees and had experience handling a team of 20 advisors.