Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Amit Jacob

Amit Jacob

Bangalore

Summary

Solutions-focused Technical Support Manager known for productive and efficient task completion. Possess specialized skills in troubleshooting, technical training, and customer relationship management. Excel in communication, leadership, and problem-solving to enhance team performance and ensure customer satisfaction. Committed to leveraging these abilities to provide exceptional support and drive continuous improvement in technical operations.

Overview

10
10
years of professional experience

Work History

Technical Business Development Manager

DealBulls
02.2019 - Current
  • Lead business development efforts to identify and pursue new sales opportunities in the software and IT sectors.
  • Led a team of 11 members, achieving a remarkable 137% increase in annual revenue and surpassing market share targets through strategic business strategies
  • Develop and maintain strategic partnerships with key stakeholders to drive revenue growth.
  • Conduct market research to identify emerging trends and competitive landscape, informing product development and marketing strategies.
  • Collaborate with cross-functional teams to deliver customized technical solutions that meet client requirements.
  • Provide technical support and troubleshooting assistance to clients, ensuring timely resolution of issues and high customer satisfaction.
  • Manage and mentor a team of junior business development and technical support staff, fostering a culture of continuous improvement and professional growth.
  • Collaborated with software development teams to identify and resolve bugs, improve product functionality, and enhance user experience.

Technical Support Representative

DealBulls
06.2014 - 02.2019
  • Conducted market research and competitor analysis to identify potential software business opportunities.
  • Consistently surpassed sales targets, achieving an average of 114% of the monthly quota in software sales.
  • Developed and maintained strong relationships with clients, leading to a 163% increase in customer retention within the software sector.
  • Assisted in the creation of technical marketing materials, proposals, and presentations for software client meetings.
  • Executed an average of 120 calls or maintained over 2.5 hours of daily engagement with prospective and existing clients to drive software sales.
  • Provided technical customer support for software products, troubleshooting and resolving issues to ensure client satisfaction and retention.
  • Offered technical support for a range of IT products and services, addressing customer inquiries and resolving issues efficiently.
  • Assisted in the installation, configuration, and maintenance of IT systems and applications.

Education

12th Grade - 64%

International Indian School Dammam -
Saudi Arabia
04-2014

Skills

  • Business Strategy
  • Market Analysis
  • Relationship Management
  • Strategic Planning
  • Team Collaboration
  • Presentation Skills
  • Microsoft Suite
  • G Suite
  • Microsoft Dynamics 365-CRM
  • Technical training
  • Software Installation
  • Hardware and Peripherals
  • Hardware upgrades
  • Technical Support

Languages

  • English
  • Hindi
  • Malayalam
  • Tamil

Affiliations

  • Sports
  • Professional Gamer
  • Photography
  • Driving
  • Cooking
  • Research
  • Designing

Timeline

Technical Business Development Manager

DealBulls
02.2019 - Current

Technical Support Representative

DealBulls
06.2014 - 02.2019

12th Grade - 64%

International Indian School Dammam -

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Amit Jacob