Amit Jain
Techno Commercial
Raipur
Summary
Techno Commercial Specialist with 7+ years of experience both in Research and sale support with proven track record of excellent pre and post sale support, managing processes and cultivating growth for businesses.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Advance Customer Support Specialist
Huwel Lifesciences Pvt. Ltd.
03.2023 - Current
- Participate in regular team meetings and contribute ideas to enhance the support process and efficiency
- Collaborate with cross-functional teams, including engineering and product development, to resolve escalated customer issues promptly
- Stay up-to-date with industry trends and product updates to provide accurate and relevant assistance to customers
- Act as a point of contact for key clients, building and maintaining strong relationships with them.
- Provide expert-level technical support to customers via various communication channels (phone, email, chat)
- Diagnose and troubleshoot complex issues related to the company's products or services
- Handling of different Open system RT-PCR platforms
Sr. Executive Application Service
Molbio Diagnostics Pvt. Ltd.
02.2022 - 03.2023
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Installation and User training, Demonstration, Instrument Handling, Troubleshooting
- Conduct CME, workshops and promotional events
- Participate and Represent Organization in various National conferences and seminars
- Supervise clinical studies, trials, validation.
Member of Technical staff (R&D)
Bigtec Pvt. Ltd. Bangalore
05.2016 - 12.2021
- Involved in assay development and optimization of various infectious and noninfectious diseases.
- Development of dried reagent-based RT-PCR for molecular diagnostics/research: Novel Tools
- Sample handling, Microbial Culture Technique, Cloning, Quantification of NA and Instrument handling
- Verification and Validation of diagnostic assays
- Involved in many studies and project with different organization: NICPR Noida, AIIMS Delhi, NITRD Delhi, TRC Chennai
- Worked closely with WHO, FIND, NVHCP, NTEP team during the company projects
- Conducted CME, workshop and promotional events and established the continuous reagent business, increased reagent business.
Education
Master of Science - Biotechnology
Gov. V.Y.T.PG Autonomous College - Durg, C.G.
06.2013 - 05.2015
Skills
Client Relationship Management
undefinedProfessional Highlights
Experienced Techno-Commercial Specialist with progressive experience in analyzing market trends, assessing technical solutions, and formulating strategic business plans. Skilled in identifying and capitalizing on emerging opportunities while mitigating risks, I excel in optimizing product performance and maximizing profitability. Proficient in fostering collaborative relationships between technical and commercial teams to drive product development, sales growth, and market expansion initiatives. A results-driven professional committed to delivering innovative solutions and exceeding organizational objectives.
Personal Information
- Date of Birth: 06/20/1992
- Marital Status: Single
- Language Known : English, Hindi
- Address : H No. 17, Ward No. 07, Pandariya, CG - 4915559
- Interests : Exploring new places, Music, Reading
Timeline
Advance Customer Support Specialist
Huwel Lifesciences Pvt. Ltd.
03.2023 - Current
Sr. Executive Application Service
Molbio Diagnostics Pvt. Ltd.
02.2022 - 03.2023
Member of Technical staff (R&D)
Bigtec Pvt. Ltd. Bangalore
05.2016 - 12.2021
Master of Science - Biotechnology
Gov. V.Y.T.PG Autonomous College - Durg, C.G.
06.2013 - 05.2015
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