Jira
Amit Jha
Test Manager
Bengaluru,Karnataka
Summary
Seasoned IT professional with over 13 years of experience, specializing in test management, strategy development, and defect management. Adept at leading cross-functional teams to achieve seamless, high-quality software releases. Proven expertise in UAT, performance, and regression testing, with a strong focus on continuous improvement and adherence to best practices. Skilled in collaborating with stakeholders to align testing efforts with business goals, ensuring the delivery of robust, reliable solutions. Passionate about driving excellence in testing processes and contributing to the overall success of IT projects.
Overview
18
18
years of professional experience
3
3
Certificate
Work History
Test Manager
AQM Technologies
Bengaluru, Karnataka
08.2019 - Current
- Managed diverse projects involving comprehensive testing of Transact Loan Management System, LOS/LMS, SFDC/Finn-One, and CBS applications for client IDFCFIRST Bank. Achieved notable improvements in system reliability and performance.
- Sustained strong connections with stakeholders across various departments, facilitating prompt completion of UAT and Pre-prod QA testing within agile cycles.
- Directing a cross-functional team to elevate testing quality, achieving a 50% increase in positive feedback and a 20% decrease in complaints.
- Managing testing projects, understanding requirements, creating test plans and test cases, handling teams, assigning tasks and delivering projects to client.
- Maintaining robust stakeholder relationships across departments, facilitating the rapid completion of UAT and Pre-prod QA testing within agile cycles.
- Coordinating with Client to understand test requirements and issues related to testing, feedback and closure of projects.
- Oversaw quality assurance methodologies to support predictable and effective product and service rollout.
- Compiled and reviewed integration testing, functional testing, roadmaps to maintain compliance with organizational and regulatory objectives.
- Spearheading end-to-end documentation of User Acceptance Testing, encompassing test planning, execution, and closure activities.
- Directing comprehensive testing efforts for a diverse range of loans, including secured (Micro-enterprise, Gold, Home, Car, and Loan against Property) and unsecured Personal Loans.
- Managing project work autonomously, fostering seamless support functions within the team.
- Leading the implementation of regulatory changes on UAT and Pre-prod environments, ensuring total compliance and minimal operational disruption.
- Developing and implementing tailored test strategies for banking products, mitigating risks and reducing defects.
- Facilitating user acceptance testing sessions with both internal and external customers, identifying process improvements, and implementing solutions.
- Actively participating in IVR projects for comprehensive testing and monitoring the development of custom testing software to ensure reliability.
- Coordinating all stages of testing activities alongside project management and developers, documenting, triaging, and managing defects in Jira, and collaborating with developers for timely resolutions.
- Engaging with senior management in strategic meetings to develop plans for product deployment, Hotfix implementation, and change management.
Services Account Manager
CS Infocomm
Mumbai, Maharashtra
11.2018 - 05.2019
- Developed and executed UAT test cases, leading to a significant increase in client satisfaction by ensuring all deliverables met high quality standards.
- Directed the training and deployment of service engineers at client sites, enhanced team productivity and quality objectives by setting and maintaining rigorous benchmarks for service.
- Managed testing phases for various client projects, ensuring that service engineers executed all test cases efficiently and effectively.
- Led the end-to-end IVR project testing, coordinating with cross-functional teams to ensure seamless integration and deployment.
- Enhanced customer satisfaction ratings by addressing complaints and implementing effective solutions to resolve issues.
- Enhanced testing protocols and strategies, resulting in improved accuracy and reduced time-to-market for client solutions.
- Led IVR projects with the team, elevated service delivery standards through strategic guidance and support.
- Boosted productivity by supervising and assisting the account management team, while optimizing operational efficiency.
- Executed Genesis and Avaya projects for Yes Bank and Bank of Baroda clients, drove successful outcomes and delivered high-quality results.
- Acted as a liaison between clients and the technical team, ensuring that all testing feedback was incorporated, and issues were resolved promptly.
Team Leader
Clover Infotech
Mumbai, Maharashtra
05.2015 - 07.2018
- Spearheaded the testing efforts for multiple initiatives, including system analysis, design, and testing of new Contact Center solutions.
- Developed comprehensive test plans and executed end-to-end testing for cloud infrastructure projects, ensuring alignment with client specifications.
- Led a team of testers, providing guidance and training to enhance their testing skills and ensure adherence to best practices.
- Configured user accounts, permissions, and passwords, and established network policies and procedures to ensure robust security and access controls.
- Established a robust defect management process, significantly reducing the number of post-release issues and improving client satisfaction.
- Collaborated with managed service providers and senior IT staff to resolve infrastructure issues related to email and messaging platforms, coordinated efforts across Network Services, Security, Server Admins, Backup and Storage teams, and other applications teams.
- Conducted post-release testing reviews, gathering insights and lessons learned to drive continuous improvement in testing processes.
- Delivered software patches to network computers and executed regular data backups to maintain optimal security compliance.
- Administered employee access, security roles, and permissions, performed administrative tasks such as adding, modifying, and deleting group mailboxes and email accounts.
- Developed and reported usage statistics, drove managed service provider’s monitoring of the messaging and email environment to enhance system performance.
- Researched acute, complex technical problems within the environment and formulated plans to resolve them.
- Managed Exchange 2010/2013/2016 in a large, on-premise, clustered enterprise environment, while ensuring high availability and performance.
- Utilized Cisco PCCE to implement enhancement recommendations and facilitate improvements in Contact Center operations.
- Evaluated internal systems and designed training initiatives to mitigate ongoing issues and enhance operational effectiveness.
- Directed multiple initiatives to align development timelines, plan testing phases, and collaborate with client representatives for successful project execution.
- Collaborated with developers and project managers to ensure that testing activities were aligned with project timelines and milestones.
- Supported private cloud infrastructure by managing vendor relations and providing onsite support to maintain service quality and operational stability.
Team Lead
IT Source India Pvt Ltd
Mumbai
05.2011 - 05.2015
- Managed and executed testing for large-scale telecommunications projects, including the design and administration of test environments.
- Developed test cases and conducted functional, integration, and performance testing to ensure the reliability of telecommunications systems.
- Played a key role in the disaster recovery planning and testing, ensuring business continuity and system resilience.
- Analyzed testing outcomes and provided detailed reports to stakeholders, highlighting areas for improvement and ensuring corrective actions were implemented.
- Coordinated with technical staff and vendors to ensure testing requirements were met and that any issues were promptly resolved.
- Administered Exchange Online environments for a diverse client base, while ensuring robust performance and reliability.
- Monitored and maintained email systems to guarantee optimal uptime and resolved email-related issues, including mailbox access, routing, and delivery problems.
- Led the implementation of automated testing tools, resulting in increased efficiency and consistency in testing processes.
Implemented advanced security measures, including multifactor authentication and email encryption, to fortify system defenses. - Collaborated with cross-functional teams to strategize and execute migration projects from on-premises Exchange to Exchange Online, while streamlining the transition process.
Provided comprehensive end-user support, facilitated mailbox setup, email configuration, and troubleshooting to enhance user experience. - Conducted regular system audits to identify vulnerabilities and applied necessary patches and updates to safeguard the environment.
- Developed and maintained detailed documentation for system configurations, processes, and procedures to ensure consistency and clarity.
- Managed and replenished telecommunications equipment inventory for facilities and networks to ensure readiness and operational efficiency.
- Assisted in designing and administering a large-scale telecom project in 2015, and drove successful project outcomes.
- Analyzed system performance, including network capacity and security, while optimizing infrastructure efficiency.
- Formulated telecommunications disaster recovery plans to mitigate downtime and enhance system resilience.
- Evaluated client telecommunications needs and recommended targeted solutions to address specific requirements and improve service delivery.
Senior Network and Telecom Engineer
CMS Info Systems
Mumbai, Maharashtra
05.2006 - 04.2011
- Reviewed and tested installations for compliance with quality control standards.
- Updated software and firmware with latest patches.
- Worked with business partners to research, implement and support technology.
- Performed telecommunication and networking business evaluations.
- Monitored and maintained Avaya, BT Turrets and Bloomberg Console equipment at multiple locations.
- Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
- Installed, maintained and supported VoIP applications.
Education
B.B.A -
Pratap University
Skills
- Project Management Skills
- Process Management
- Quality Assurance
- Team Leadership Abilities
- Training and Mentoring
- Integration Testing
- Continuous Integration
- Resource Planning Expertise
- Requirements Analysis
- Software Development Lifecycle
- Proficient in Agile methodology
- Quality Assurance and Control
- System Integration Testing
- Defect Tracking
- Regression Testing
- Test Management Tools (JIRA)
- User Acceptance Testing
- Project Tracking
- Vendor Sourcing
- Agile Methodology
Certification
- ISTQB - CTFL, Certificate ID: 79425
- Cisco Certified Network Associate (CCNA), Cisco ID: CSCO11207848.
- Diploma Course in Computer Assembling and Maintenance from SP International.
- Advance Networking N+ from CMS computer institute.
Timeline
Test Manager
AQM Technologies
08.2019 - Current
Services Account Manager
CS Infocomm
11.2018 - 05.2019
Team Leader
Clover Infotech
05.2015 - 07.2018
Team Lead
IT Source India Pvt Ltd
05.2011 - 05.2015
Senior Network and Telecom Engineer
CMS Info Systems
05.2006 - 04.2011
B.B.A -
Pratap University
Accomplishments
- IDFC FIRST BANK Perfios Integration Testing: Successfully completed integration testing for Credit Assessment Memo (CAM), Bank Statement Analyzer (BSA), and Account Aggregation (AA) frameworks across Home Loans, Personal Loans, Micro-Enterprise Loans, and Loans Against Property. This project aimed to shorten loan processing times, minimize risk assessments, expedite credit evaluations, facilitate real-time design, and enhance customer satisfaction in 2024.
- IDFC FIRST BANK LOS/LMS Application Upgrade Testing: Conducted upgrade testing for the LOS/LMS applications for Home Loans, Loans Against Property, Personal Loans, Micro-Enterprise Loans, and Gold Loans in March 2024.
- Cisco PCCE Version Upgrade: Upgraded Cisco PCCE from version 11.6 to 12.5 at IDFC FIRST Bank in March 2022.
- Cisco PCCE Implementation: Implemented Cisco PCCE at IDFC Bank in 2015.
- Globel Avaya IPT Implementation: Executed the Avaya IPT implementation for the ESSEL Group (Zee Entertainment) in March 2015.
- Nice Voice Recorder Version Upgrade: Upgraded the Nice voice recorder for the Royal Bank of Scotland in 2010.
- Avaya IPT Implementation: Implemented Avaya IPT for the Bank of Scotland in 2010.
Personal Information
- Date of Birth: 01st January 1978
- Nationality: Indian
- Marital Status: Married,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
References will be provided on request.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementLanguages
English and Hindi.
Affiliations
- Project Management Institute
Projects
- IDFC FIRST BANK Perfios Integration Testing: Successfully completed integration testing for Credit Assessment Memo (CAM), Bank Statement Analyzer (BSA), and Account Aggregation (AA) frameworks across Home Loans, Personal Loans, Micro-Enterprise Loans, and Loans Against Property. This project aimed to shorten loan processing times, minimize risk assessments, expedite credit evaluations, facilitate real-time design, and enhance customer satisfaction in 2024.
- IDFC FIRST BANK LOS/LMS Application Upgrade Testing: Conducted upgrade testing for the LOS/LMS applications for Home Loans, Loans Against Property, Personal Loans, Micro-Enterprise Loans, and Gold Loans in March 2024.
- Cisco PCCE Version Upgrade: Upgraded Cisco PCCE from version 11.6 to 12.5 at IDFC FIRST Bank in March 2022.
- Cisco PCCE Implementation: Implemented Cisco PCCE at IDFC Bank in 2015.
- Globel Avaya IPT Implementation: Executed the Avaya IPT implementation for the ESSEL Group (Zee Entertainment) in March 2015.
- Nice Voice Recorder Version Upgrade: Upgraded the Nice voice recorder for the Royal Bank of Scotland in 2010.
- Avaya IPT Implementation: Implemented Avaya IPT for the Bank of Scotland in 2010.
Software
SFDC
FinnOne
CRM
Projects
- IDFC FIRST BANK LOS/LMS application upgrade testing for Home Loan, Loan against Property, Personal Loan, Micro-enterprise loan & Gold Loan.(March 24)
- Cisco PCCE version up-gradation from PCCE 11.6 to PCCE 12.5 on IDFCFIRST Bank (March 2022)
- Cisco PCCE Implementation at IDFC Bank on 2015.
- Globel Avaya IPT implementation for ESSEL group (Zee Entertainment) march 2015.
- Nice voice recorder version up-gradation for Royal Bank of Scotland in year 2010.
- Avaya IPT implementation for the Bank of Scotland in year 2010.
Languages
English
Native language
Hindi
Advanced (C1)
C1
Interests
Test (QA) Lead
Project Management
Journey Owner
Test Manager
Senior Test Manager
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Similar Profiles
Nithal ShettyNithal Shetty
Test Analyst at AQM TechnologiesTest Analyst at AQM Technologies
Aman MishraAman Mishra
Senior Test Engineer at AQM TechnologiesSenior Test Engineer at AQM Technologies
Prameet SharmaPrameet Sharma
Test Engineer at AQM Technologies Pvt. Ltd.Test Engineer at AQM Technologies Pvt. Ltd.