Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amit Jha

Amit Jha

Summary

Experienced Test Manager with a proven track record of delivering successful projects in the banking sector. Possessing 11 years of expertise specifically in LOS/LMS (SFDC-FinnOne) and IVR (Contact Center) application testing within the banking domain. Skilled in quality assurance methodologies, project management principles, and regulatory compliance standards, ensuring high standards of quality and adherence to industry regulations. Adept at leading cross-functional teams to efficiently execute projects, driving continuous improvement and innovation in banking products and services. With 22 years of overall experience in the IT industry, I bring a deep understanding of the unique challenges and intricacies of banking software and systems. Committed to delivering measurable results and exceeding expectations in every project

Overview

22
22
years of professional experience
3
3
Certification

Work History

Test Manager

AQM Technologies
Mumbai
08.2019 - Current
  • Led multiple end-to-end testing initiatives for LOS/LMS, SFDC/Finn-One, and CBS applications, resulting in improved system reliability and performance.
  • Successfully managed high-stakes projects involving the implementation of regulatory changes on UAT and Pre-prod environment, ensuring full compliance and minimal disruption to operations.
  • Developed and implemented comprehensive test strategies tailored to the specific needs of banking products, mitigating risks and reducing defects.
  • Facilitated user acceptance testing sessions with internal and external customers.
  • Identified areas for improvement in existing processes and implemented solutions accordingly.
  • Collaborated closely with stakeholders, including business analysts, developers, and regulatory experts, to align project objectives with business goals and regulatory requirements.
  • Maintained detailed recordkeeping and updated project documentation to compile reports.
  • Proven ability to adapt to evolving technology landscapes and industry trends, staying abreast of emerging technologies and best practices in banking IT.
  • Actively participated in IVR projects for complete testing.
  • Monitored development of custom testing software to maintain reliability.
  • Coordinated all stages of testing activities along with project management and developers.
  • Documented, triaged and managed defects in Jira and worked with developers to facilitate timely resolutions.
  • Collaborated with management team on long-term strategies for improving customer service experience through enhanced communication technology solutions.

Services Account Manager

CS Infocomm
Mumbai
11.2018 - 05.2019
  • Managed, trained, deployed service engineers at Client's place and upheld team productivity, quality objectives by setting and maintaining clear benchmarks for service.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Managed IVR projects along with team and helped them in providing better services.
  • Improved productivity by overseeing and supporting the account management team.
  • Worked on Genesis, and Avaya projects for Yes Bank and Bank of Baroda client.

Team Leader

Clover Infotech
Mumbai
05.2015 - 07.2018
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Working closely with the managed service provider and senior IT staff, facilitate collaborative work teams to resolve any infrastructure issues related to the email and messaging platforms (Network Services, Security, Server Admins, Backup and Storage team and other applications teams)
  • Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
  • Managed employee access, security roles and permissions.
  • Troubleshooting mail flow issues.
  • Engage in administrative tasks such as adding, modifying and deleting group mailboxes and email accounts.
  • Develop and report out on usage statistics and drive managed service provider's monitoring of the messaging and email environment.
  • Research acute, complex technical problems within the environment and develop plans to resolve.
  • Managing Exchange 2010/2013/2016 in a large, on-premise, clustered enterprise environment.
  • Worked on Cisco PCCE to develop and implement enhancement recommendations and facilitate Contact Center.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Managed multiple initiatives to align development timelines, plan testing and work with client representatives.
  • Supported private cloud infrastructure, including vendor relations management and onsite support.

Team Lead

IT Source India Pvt Ltd
Mumbai
05.2011 - 05.2015
  • Manage and administer Exchange Online environments for a diverse range of clients.
  • Monitor and maintain email systems to ensure optimal performance and uptime.
  • Troubleshoot and resolve email-related issues, including mailbox access, routing, and delivery problems.
  • Implement security measures, including multi-factor authentication and email encryption.
  • Collaborate with cross-functional teams to plan and execute migration projects from on-premises Exchange to Exchange Online.
  • Provide end-user support, including mailbox setup, email configuration, and troubleshooting.
  • Conduct regular system audits to identify vulnerabilities and implement necessary patches and updates.
  • Create and maintain documentation for system configurations, processes, and procedures.
  • Monitored and replenished telecommunications equipment inventory for facilities and networks.
  • Assisted in designing and administering large telecom project in 2015.
  • Analyzed system performance, including network capacity and security.
  • Developed telecommunications disaster recovery plans to mitigate downtime.
  • Evaluated client telecommunications needs and recommended targeted solutions.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.

Senior Network and Telecom Engineer

CMS Infosystems Pvt Ltd
Mumbai
05.2006 - 04.2011
  • Managed all aspects of client networks in preparation for implementing communication systems and associated applications.
  • Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
  • Participated in team, cross-divisional and technical forums.
  • Led network development, software implementation and server maintenance.
  • Installed IP, network equipment and facilities and also worked on call flow diagrams.
  • Anticipated and analyzed common connectivity workflow problems.
  • Oversaw internal telecommunications system for organization with 500 employees
  • Installed, maintained and supported SIP applications.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Installed, maintained and supported CTI applications.

Desktop/Network Support Engineer

Pharma Prints
Mumbai
10.2002 - 05.2006
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Completed proof-of-concept thin-client web framework for enterprise intelligence applications with web developer under extreme deadline.

Desktop Engineer

SP International
Mumbai
09.2001 - 10.2002
  • Oversaw daily performance of computer use and maintenance.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.

Education

B.B.A -

Pratap University
Jaipur
7 2019

Skills

  • Project Management Skills
  • Process Management
  • Quality Assurance
  • Team Leadership Abilities
  • Training and Mentoring
  • Integration Testing
  • Continuous Integration
  • Resource Planning Expertise
  • Requirements Analysis
  • Software Development Lifecycle
  • Proficient in Agile methodology
  • Quality assurance understanding
  • System Integration Testing
  • Defect Tracking
  • Regression Testing
  • Test Management Tools (JIRA)
  • User Acceptance Testing
  • Project Tracking

Certification

  • ISTQB - CTFL, Certificate ID: 79425
  • Awarded as ‘Best Implementation of the year for IDFC Bank’ go live project from Clover Infotech.
  • Cisco Certified Network Associate (CCNA), Cisco ID: CSCO11207848.
  • Diploma Course in Computer Assembling and Maintenance from SP International.
  • Advance Networking N+ from CMS computer institute.

Timeline

Test Manager

AQM Technologies
08.2019 - Current

Services Account Manager

CS Infocomm
11.2018 - 05.2019

Team Leader

Clover Infotech
05.2015 - 07.2018

Team Lead

IT Source India Pvt Ltd
05.2011 - 05.2015

Senior Network and Telecom Engineer

CMS Infosystems Pvt Ltd
05.2006 - 04.2011

Desktop/Network Support Engineer

Pharma Prints
10.2002 - 05.2006

Desktop Engineer

SP International
09.2001 - 10.2002

B.B.A -

Pratap University

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