Amit Jha
Noida
Summary
Experienced professional with 9+ years of experience in multifarious areas such as order to cash (O2C), Data Management, Transition, and Project Management in healthcare. Strong people’s person spearheading operations team skilled in driving initiatives to enhance process efficiency and achieve operational excellence.
Identifying opportunities/process improvements to control the cost of operations and optimizing the resources
A unique combination of language skills and analytical prowess is evident in my certification in Microsoft Power BI. Committed to continuous improvement, I strive to leverage data insights and market knowledge to fuel innovation and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Lead /Sr. Consultant I -Health & Benefits
Aon Consulting PVT LTD
05.2023 - Current
- Providing efficiency for more than 1 FTE during the year through gradual savings and multiple automations.
- Prepared comprehensive project status updates, including risks, issues, and timeline changes.
- Established strong working relationships with both internal teams as well as external vendors and clients.
- Developed detailed project plans and timelines to ensure successful completion of projects.
- Created reports, presentations, and other documents to share findings with the management team.
- Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.
- Managed multiple client engagements simultaneously while adhering to tight deadlines.
- Problem-solving and Handling Conflicts Between Employees. And improving employee engagement and motivation.
Consultant II- Health and Benefits
Aon Consulting PVT LTD
04.2021 - 04.2023
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Preparing and maintaining various reports, such as Utilization Matrix, Workflow Management Report, Monthly Dashboard etc.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Consultant I- Health and Benefits
Aon Consulting PVT LTD
02.2018 - 03.2021
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Leveraging technology for publishing weekly and monthly dashboards; delivered 200+ unique reports since last year.
- Streamlining processes for better utilization of resources in order to own the full project life cycle.
- Monitored operations and reviewed records and metrics to understand company performance.
Sr. Collections Specialist
Accenture Service PVT LTD
08.2015 - 02.2018
- Provided guidance and training to junior staff members in the Collections Department.
- Conducted regular reviews of internal policies and procedures related to collections activities.
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Drafted correspondence for overdue account notifications and other related communication.
- Developed strategies for reducing overall delinquency rate across portfolios.
- Adhered to all federal, state, and local laws governing debt collection practices.
- Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution.
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
Education
BBA - Management Information Systems
07-2014
Skills
- Analytical Skills
- Problem-Solving
- Team Collaboration
- Time Management
- Organizational Skills
- Interpersonal Skills
Certification
- Yellow belt at Aon and Green belt at IMC Institute
- PMP at AON
- SQL (Basic) at HackerRank
- Power BI at Skill Nation
- National Professional Certification in Retail Management and Hospitality Marketing Executive (CHME)
Accomplishments
- Earned2 Plaudits in the year 2018 at AON.
- Earned 3 Plaudits in the year 2019 at AON.
- Earned 3 Plaudits & 1 Gold Awards in the year 2020 at AON.
- Earned 3 Plaudits, 2 ABS Star Awarded & 1 Silver Awards in the year 2021 at AON.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Lead /Sr. Consultant I -Health & Benefits - Aon Consulting PVT LTD
05.2023 - Current
Consultant II- Health and Benefits - Aon Consulting PVT LTD
04.2021 - 04.2023
Consultant I- Health and Benefits - Aon Consulting PVT LTD
02.2018 - 03.2021
Sr. Collections Specialist - Accenture Service PVT LTD
08.2015 - 02.2018
Institute of Management Studies (IMS) - BBA, Management Information Systems
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