Amit Jha
Business analyst
Delhi
Summary
A highly dedicated individual with the experience of 6+ years and ability to communicate job expectations to employees on a regular basis. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Business Analyst
Genpact
07.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Enhanced transaction monitoring system efficiency by streamlining processes and implementing risk-based approaches.
- Contributed to risk assessments by providing insights from transaction monitoring activities, helping the organization stay ahead of potential threats.
- Mitigated operational risks through periodic testing and validation of the transaction monitoring system''s functionality.
- Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
Associate - AML, KYC & Risk Analyst
Paytm Payments Services Limited
05.2022 - 06.2024
- Working on dispute cases with PA (Payment Aggregator)/ PG (Payment Gateway) partners
- Coordination with banking partners and alliances to resolve any issue observed in BAU
- Working on risk-based monitoring on agents working on our system to minimize FTS ratio
- Working on large set of transaction data to provide insights to higher management for decision making in ongoing process.
- Implemented robust transaction monitoring systems to detect and investigate suspicious activities, ensuring compliance with regulatory standards
- Weekly and monthly review of merchants belonging to risky pin codes and Geo Location
- Accountable for checking merchants KYC & Business Documents as per the Entity and Line of business
- Assess Merchants business over several parameters to avoid the risk associated with the merchant
- Assuring all protocols as per government and internal compliance
- Handled fraud cases related to the marketplace, as part of the risk management team
- Data Extraction through SQL/Hive as per requirement
- Performed periodic merchant reviews on various metrics (performance & fraud)
- Assist efforts to improve internal processes related to AML
- Performed in-depth transaction analysis, identifying patterns and trends to proactively prevent fraudulent activities and money laundering
- Ensuring 100% and timely closure of ad-hoc project & requests - internal or external requests
- Performing weekly clean-up activity of Exceptionally approved merchants/MCC Review/Line of business verification of high risk merchants
Operation Executive
Goniteo enterprise Pvt Ltd
08.2019 - 03.2022
- Used to deal with B2B clients for Amazon/Flipkart Gift Vouchers
- Streamlined operations by implementing efficient processes and systems
- Reduced operational costs through effective resource allocation and management.
- Managed cross-functional teams to achieve project goals on time and within budget.
- Optimized supply chain processes for increased efficiency and cost savings.
Representative
Concentrix Daksh India Pvt Ltd
08.2018 - 04.2019
- Internal job title was Advisor: Email, CRM
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Handle all the queries over the email.
- Modified customer service support system to reduce complaints by 10%
Education
B.A - Political science hons
SOL Delhi University
12th - CBSE Board
Government boys school
Skills
Training and mentoring
Personal Information
Date of Birth: 07/06/99
Timeline
Business Analyst
Genpact
07.2024 - Current
Associate - AML, KYC & Risk Analyst
Paytm Payments Services Limited
05.2022 - 06.2024
Operation Executive
Goniteo enterprise Pvt Ltd
08.2019 - 03.2022
Representative
Concentrix Daksh India Pvt Ltd
08.2018 - 04.2019
12th - CBSE Board
Government boys school
B.A - Political science hons
SOL Delhi University
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