AMIT JOSHI

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail. Helped them implementing the solutions.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Reduced operational risks while organizing data to forecast performance trends.
• Successfully managed a team of 90-100 people.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Utilized sales techniques to build customer interest and close sales.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Developed extensive knowledge of products and services to better assist customers.
• Implemented upselling techniques to increase revenue and move product.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

Worked for Hewlett Packard process to help US customers with their HP printers while upselling them services and accessories according to customer need.

• Developed post-sale technical processes for installation and technical support.
• Provided technical support using knowledge of complex technology to solve problems and support new projects.
• Assisted customers with technical support inquiries.
• Acted as training subject matter expert and provided extensive technical support to different departments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Placed sales calls and handled sales for incoming customer calls.
• Met or exceeded sales goals and worked as team player in supporting other sales.
• Achieved sales metrics consistently by creating SMART goals based on available sales data.

• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Honed my skills in talent acquisition, employee relations, and performance management. My focus was on creating strategies that aligned with organizational goals while ensuring employee satisfaction and development.
• Organized and led staff orientation programs and training to promote collaboration.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Recruited top talent to maximize profitability.