Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Personal Information
Cast
Timeline
Generic

Amit Kadlag

Vadodara

Summary

Dedicated Team Leader with strong expertise in quality assurance, issue resolution, and effective communication. Proven ability to enhance work quality through sharp observation and focused attention. Skilled in project management, personnel training, and production scheduling, consistently setting high standards for work ethic and punctuality.

Overview

7
7
years of professional experience

Work History

Team Leader

Reliance Digital
04.2024 - Current
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Fashion Consultant

Jockey Company Store
Vadodara
01.2021 - 01.2023
  • Created promotional materials for special events featuring the latest fashion trends.
  • Built clientele base by providing exceptional customer service and styling advice.
  • Assisted customers in finding clothing sizes or styles when needed.

Fashion Consultant

U.C.B.
Vadodara
07.2020 - 01.2021
  • Maximized brand sales by leveraging upselling opportunities for clothing, shoes, and accessories.
  • Guided potential buyers on garment purchasing options.

Assistant Manager

Kotak Mahindra Bank
Vadodara
01.2019 - 01.2021
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Senior Staff

Croma
Vadodara
07.2018 - 01.2020
  • Provided direction and guidance to junior staff members.
  • Developed strategies to improve customer service levels.
  • Resolved escalated customer complaints in a timely manner.
  • Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.

Education

M.Com - FINANCIAL ACCOUNTING

SARDAR PATEL UNIVERSITY
VADODARA
04-2023

Economics - Economics COURSE

M.S.U
VADODRA
04-2020

B.Com - FINANCIAL ACCOUNTING

M.S.U
GUJRAT

H.S.C - Commerce

GUJARAT REFINERY ENGLISH MEDIUM SCHOOL
VADODARA
03-2016

Skills

  • Customer service
  • Problem resolution
  • Team building
  • Data analysis
  • Time management
  • Staff training
  • Goal setting
  • Strategic planning
  • SOP adherence
  • Complaint resolution

Languages

  • English
  • Hindi
  • Marathi
  • Gujarati

Hobbies and Interests

  • Music
  • Travelling
  • Reading

Disclaimer

I hereby declare that the above-mentioned information is true to the best of my knowledge.

Personal Information

  • Date of Birth: 12/07/98
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Cast

Hindu

Timeline

Team Leader

Reliance Digital
04.2024 - Current

Fashion Consultant

Jockey Company Store
01.2021 - 01.2023

Fashion Consultant

U.C.B.
07.2020 - 01.2021

Assistant Manager

Kotak Mahindra Bank
01.2019 - 01.2021

Senior Staff

Croma
07.2018 - 01.2020

M.Com - FINANCIAL ACCOUNTING

SARDAR PATEL UNIVERSITY

Economics - Economics COURSE

M.S.U

B.Com - FINANCIAL ACCOUNTING

M.S.U

H.S.C - Commerce

GUJARAT REFINERY ENGLISH MEDIUM SCHOOL

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Amit Kadlag