Amit Kandwal
hotelier
Nagpur,MH
Summary
General Manager with extensive experience at Center Point Hotel, specializing in strategic planning and revenue generation. Proven ability to enhance guest experiences while promoting a culture of accountability and service excellence. Skilled in talent development and performance management, resulting in improved operational efficiency and customer satisfaction. Recognized for driving profitability and sales through effective team motivation and training in competitive environments.
Overview
25
25
years of professional experience
Work History
General Manager
Center point hotel
Nagpur
11.2022 - Current
- Staying current with business trends and updating strategies to maximize rooms, banqueting and restaurant revenue.
- Execute business plans and holding hotel leadership strategies accountable for deliverance.
- Talent acquisition and development through devising processes, defining roles and goal setting.
- Business information analysis with the sales and revenue team to maximize OTA generation, proactive sales and relationship building with doctors and pharmaceutical companies who are responsible for major chunk on business.
- Leading employee engagement activities which have been on a back burner through and after covid 19 pandemic.
- Maintaining owner relationship with transparency and developing process that will help garner their support in implementing long term strategies.
- Owning customer satisfaction, developed methods of gathering guest feedback data and analysis to make improvements in processes and product.
- Incentivizing sales efforts by teams to ensure that we are able to maximize revenue generation through upselling and cross selling.
- Defined basic code of conduct by every employee and improving work culture where people take ownership and are held accountable while maintain respect support for each other's work.
Director food and beverage (Task force)
Westin
Pune
11.2021 - 01.2022
- Reopening of newly renovated Banquets.
- Budgeting for the new Asilo at Westin, Pune and coordinating with setting up their spaces with Asilo team.
- Executing the New Year's Eve and Christmas festivities.
Director food and beverage (pre-opening)
Westin
Goa
01.2021 - 04.2021
Director food and beverage
Sheraton Grand
Chennai
12.2019 - 06.2020
Director food and beverage
Fairmont
Jaipur
05.2017 - 08.2019
Food and beverage manager
The Roseate
New Delhi
11.2016 - 04.2017
Food and beverage service manager
Trident, Udaipur/Oberoi hotels and resorts
Udaipur
12.2015 - 03.2016
Assistant food & beverage manager
Trident, Hyderabad/Oberoi hotels and resorts
Hyderabad
12.2012 - 12.2015
Assistant Manager, Food and beverage (HOD)
The Trident, Agra/Oberoi hotels and resorts
Agra
12.2008 - 12.2012
Assistant restaurant manager
Taj Rambagh palace
Jaipur
07.2007 - 11.2008
Restaurant supervisor/Head waiter
Crowne plaza
Muscat
02.2005 - 04.2007
Bartender
Grand Hyatt
Dubai
08.2003 - 01.2005
Waiter/bartender
Grand Hyatt
New Delhi
07.2000 - 07.2003
Education
Three year diploma in hotel management -
IHM
Ahmedabad01.2000
Digital marketing certificate -
Management development program certification -
MDI
GurugramSenior secondary - science
Central school
Happy valley, ShillongSkills
- Service excellence
- Strategic planning and execution
- Operations Management
- Revenue Generation and Cost Control
- Curating guest experience
- Development of leadership team
- Brand Positioning and Marketing
- Budgeting and forecasting
- Performance management
- Regulatory Compliance and Risk Management
Accomplishments
- Successfully completed Five star classification of this hotel
- Renovated 2 banquet areas and a public washroom
- Updating of hotel website and increased direct bookings through better SEO
- Reduced the Attrition and brought it under 15% from over 40%
- Increased the ARR by 25% over the course of 2 years
- Awarded by FHRAI and best young General Manager in Nagpur
- Opened a beach side restaurant and launching it successfully to meet the budgeted figures
- Within two months of joining the hotel saw guest service scores for F&B reach over 90 from an average of 82
- Exceeded the budget for 2018 by 2.5 crore
- Phenomenal increase of 73% in beverage revenue in 2018 compared to 2017 and increase of 2.5% in beverage revenue contribution food and beverage sale
- 92% employee engagement score
- With effective relationship building I was able to take annual beverage tie ups to Rs.55 lakhs which is a 5 fold growth compared to previous year and reduced non-moving inventory form 74 lakhs to 24 lakhs
- 57.4% food and beverage profitability which is the highest in 7 years of Fairmont Jaipur
- 8 point increase in guest satisfaction scores over last year and since the beginning of my tenure it has seen a rise of 23 points increase to consistent 91
- Awarded as the best venue for events by spotlight awards
- Made a comprehensive training program to streamline standards and team awareness
- Part of core team planning MTV India music summit for the first time in India and executing it to perfection for which effort were appreciated by Mala Sikri who was the lead for this event
- Part of organizing team a very successful YPO South Asia retreat for 2017
- Letter of recommendation for my leadership skills by a world renowned international leadership coach
- Nominated for MD award for various achievements
- 60 % increase in overall revenue of Ninety six bar at Trident, Hyderabad
- Key role in giving shape to the food and beverage department at Trident, Hyderabad and taking handover from contractors for public areas and rooms
- Introducing a unique beverage menu with molecular, deconstructed and a twist on classic cocktails
- Conceptualize and execute very creative, low cost and successful promotional events
Education And Certification
- Digital marketing certificate
- Management development program certification: MDI, Gurugram
- Foundation course on hygiene: Johnson Diversey
- Certified departmental trainer
- Three year diploma in hotel management: IHM, Ahmedabad 2000
- Senior secondary (science): Central school, Happy valley, Shillong
Timeline
General Manager
Center point hotel
11.2022 - Current
Director food and beverage (Task force)
Westin
11.2021 - 01.2022
Director food and beverage (pre-opening)
Westin
01.2021 - 04.2021
Director food and beverage
Sheraton Grand
12.2019 - 06.2020
Director food and beverage
Fairmont
05.2017 - 08.2019
Food and beverage manager
The Roseate
11.2016 - 04.2017
Food and beverage service manager
Trident, Udaipur/Oberoi hotels and resorts
12.2015 - 03.2016
Assistant food & beverage manager
Trident, Hyderabad/Oberoi hotels and resorts
12.2012 - 12.2015
Assistant Manager, Food and beverage (HOD)
The Trident, Agra/Oberoi hotels and resorts
12.2008 - 12.2012
Assistant restaurant manager
Taj Rambagh palace
07.2007 - 11.2008
Restaurant supervisor/Head waiter
Crowne plaza
02.2005 - 04.2007
Bartender
Grand Hyatt
08.2003 - 01.2005
Waiter/bartender
Grand Hyatt
07.2000 - 07.2003
Three year diploma in hotel management -
IHM
Digital marketing certificate -
Management development program certification -
MDI
Senior secondary - science
Central school