Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amit Khanna

Dharamshala

Summary

Results-oriented Quality Assurance Leader with a proven track record in developing and implementing effective QA protocols. Skilled in leading large teams under pressure, achieving significant improvements in operational efficiency. Proficient in QuickBooks and NetSuite, driving financial accuracy and reporting excellence. Career goals include advancing quality standards and team performance in a dynamic environment.

Overview

7
7
years of professional experience

Work History

Corporate Operations Manager

DLS Hotels
11.2023 - Current
  • Oversaw operations of 29 properties.
  • Drafted numerous communications, documents, and reports.
  • Developed ongoing programmers using good team communication and collaboration.
  • Ensured reviews consistently exceeded 4.5 stars.
  • Prepared timely and accurate financial reporting and analysis.
  • Supervised work of contracted employees to deliver work on schedule.
  • Managed bookings to optimise team availability.
  • Planned and executed new strategies to increase sales.
  • Enhanced team training processes and staff growth.

Hotel Operation Manger

DLS Hotels
Dharamshala
08.2021 - 10.2023
  • Led a team of 50 staff members, providing training, performance evaluations, and motivation to ensure high service standards.
  • Oversaw financial management of the hotel, including budgeting, forecasting, and reporting to stakeholders on financial performance.
  • Collaborated with the marketing team to develop promotional materials and online content, increasing direct bookings by 20%.
  • Implemented a staff recognition scheme that reduced employee turnover by 25% and fostered a positive team culture.
  • Oversaw hotel inventory control, maintaining sufficient supplies while maximizing storage efficiency and cutting down waste.
  • Awarded Best Team of the Year in 2023-2024 for outstanding performance nationwide.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Guest Relations Executive

The Lalit
07.2019 - 08.2021
  • Oversaw planning for various citywide Kitty su events.
  • Maintained a well-structured lineup for LGBT'Q activities.
  • Enhanced process for Queer Month's return gifts at Koronocare.

Retail Store Manager

Superdry, RBL
VR Mahadevpura
06.2018 - 07.2019
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer complaints in a professional manner.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Boosted L2L performance by 120%.

Education

MBA - Sales & Retailing

Army Institute of Fashion & Design
Bengaluru
08-2018

Skills

  • Cross-functional coordination
  • Logistics management
  • Organizational development
  • Corporate communications
  • Performance reporting
  • Marketing

Accomplishments

  • Best Team Award, 2022-2023
  • Inception Team Member, Himachal Pradesh Tourism Development Corporation

Timeline

Corporate Operations Manager

DLS Hotels
11.2023 - Current

Hotel Operation Manger

DLS Hotels
08.2021 - 10.2023

Guest Relations Executive

The Lalit
07.2019 - 08.2021

Retail Store Manager

Superdry, RBL
06.2018 - 07.2019

MBA - Sales & Retailing

Army Institute of Fashion & Design

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Amit Khanna