To employ my knowledge and capabilities as an academic professional within a thriving institution, with the aim of refining my skills and potential in a manner that enriches the organization's mission and scholarly pursuits.
Overview
9
9
years of professional experience
Work History
Academic Associate (PGP)
Chandragupt Institute of Management Patna (CIMP)
01.2025 - 01.2026
Coordinated post-graduate programs, including scheduling classes and preparing official meeting minutes.
Prepared marksheet data for uploading to the National Academic Depository and managed NBA compliance documentation.
Manager, Sales & Distribution
FINO Payments Bank
03.2023 - 10.2023
Managed comprehensive MIS requirements across the entire Bihar Zone to optimize sales tracking and reporting.
Executed data modeling and forecasting to drive regional distribution strategies.
Ensured strict implementation and compliance of Head Office directives across regional operations.
Process Trainer
Teleperformance
08.2022 - 02.2023
Mentored and evaluated direct reports to drive performance improvement and ensure successful execution of training needs.
Managed Knowledge Checks for new hires and production staff, conducting refresher training based on Training Needs Identification (TNI).
Generated and distributed MIS reports to Operations teams detailing the progress of training activities.
Associate Customer Delight Process (Zomato)
12.2021 - 07.2022
Resolved real-time customer queries and analyzed recurring issues to provide alternate resolutions and minimize aging cases.
Escalated operational concerns to relevant POCs and generated process-based compensations.
Associate Social Media Process (Flipkart)
08.2021 - 11.2021
Managed and resolved customer escalations across social media platforms by updating incidents and filing relevant forms.
Finance Associate
P.K Chopra & Co.
01.2021 - 08.2021
Prepared and analyzed comprehensive financial statements to ensure accurate corporate reporting.
Built and maintained dynamic financial models to assemble operating information for companies and stakeholders.
Drafted detailed project reports and financial summaries to support organizational decision-making.
Advised and supported clients regarding queries on purchasing financial products, including mutual funds and equities.
Academic Associate
Chandragupt Institute of Management Patna (CIMP)
02.2019 - 12.2020
Executed project monitoring and evaluation for the Patna Smart City Projects to ensure milestone compliance.
Managed end-to-end event logistics for the International Conference on Business Research & Policies (2019) and National Conference in Emerging Markets (2020).
Supported PGP and FPM admissions processes by conducting candidate outreach and verifying academic documentation.
Conducted comprehensive literature reviews focusing on Rural Consumers in India and Taxation of the Financial Sector under GST.
Served as an official Exam Invigilator for the BPSC 2019 examinations.
Secretary to Hon'able Member
Bihar State Planning Board
04.2017 - 06.2018
Conducted comparative research and analysis on VAT/GST for financial services and real estate, detailing Terms of Reference differences between the 14th and 15th Finance Commissions.
Computed tax effort for Indian States applying Simple Regression Analysis based on the World Bank formula.
Executed Stochastic Frontier Analysis (IMF formula) to evaluate tax compliance and effort across state jurisdictions.
Education
M.Com - undefined
Nalanda Open University (NOU)
01-2023
PGDM - Finance
Chandragupt Institute of Management Patna (CIMP)
01-2017
B.COM(H) - undefined
Satyawati College(M), University of Delhi
01-2015
AISSCE - undefined
DAV (BSEB), PATNA
01-2011
Matriculation - undefined
International School
Patna
01-2009
Skills
Areas of Interest: Data Analysis & Interpretation, Research, Consulting, Teaching
Computer Proficiency: MS Office, Tally, Java, MySQL
ACHIEVEMENTS, CERTIFICATIONS & EXTRA-CURRICULAR
Qualified UGC NET thrice (June 2024, Dec 2025, and June 2025) under Category 3 for admission to PhD. Certification in Reading Financial Statements from CFI. Core Member (Finance), UDHAV National Level Fest, CIMP (2016): Managed financial affairs and sponsorship initiatives. Member, Commerce Society, Satyawati College (2011-2014): Coordinated IT operations and event logistics during college festivals. Awarded 3rd Prize in Business Quiz during College Fest 2012-13. Participation Certifications: Seminar on "Financial Planning & Wealth Management" (IIFP); Debate on "Commercialization of Sports" (Project Saarthi). Qualified UGC NET thrice (June 2024, Dec 2025, and June 2025) under Category 3 for admission to PhD. Certification in Reading Financial Statements from CFI. Core Member (Finance), UDHAV National Level Fest, CIMP (2016): Managed financial affairs and sponsorship initiatives. Member, Commerce Society, Satyawati College (2011-2014): Coordinated IT operations and event logistics during college festivals. Awarded 3rd Prize in Business Quiz during College Fest 2012-13. Participation Certifications: Seminar on "Financial Planning & Wealth Management" (IIFP); Debate on "Commercialization of Sports" (Project Saarthi).