Senior IT Specialist
Hcl Technologies Pvt ltd. (Morgan Stanley-Client Side)
- Handling client computers, applications etc
- Call handling and solving hardware and software queries
- Troubleshooting of hardware(printers,scanners,laptops,Desktop) Troubleshooting and configuration for mobile devices like Android and iOS
- Installing / configuring / troubleshooting of windows operating systems (win7, win 10)
- Daily morning Nsdl Report Generation Activity
- Taking backup at the end of the day
- Working on ITIL based ticketing Tool (service now)
- Working on Hitachi ID identity and access management suite(cyberarc)
- Working on cisco phone issues and Jabra issues
- Working on instant build platform 8 for rebuilding machines
- Ms outlook installation,configuration,troubleshooting
- Working on global management console prod5.4.1.0 (GMC)
- Working on virtual machine issues
- Providing remote and telephonic support to L1 teams / Service desk team Collaborate with other IT groups for seeking resolution of reported issues
- Working on calling applications like click2dial, jabber
- Working on communication applications like skype, zoom, symphony
- Asset management
- Providing support for trading and nsdl teams
- Providing support for VIP and VVIP users like MD,ED VP'S
- Handled win10 migration for Mumbai location
- Providing remote and telephonic support to L1 teams / Service desk team
- Vendor management
- Complete all task in a timely manner to meet given SLAs User creation/deletion, password reset when account blocked in Active Directory Provide updates to customer for their reported issues regularly Working on pokemyapps which helps to push application into users machine remotely Track tickets status and ensure they are getting attention from other IT groups in timely matter
