AMIT KOUL
GURUGRAM
Summary
Retail operations expert specializing in e-commerce sales and business development. Achieved profitability through optimized stock management and enhanced personnel efficiency. Improved customer satisfaction by implementing superior delivery and service standards. Developed strategic plans that drove operational growth and secured business through targeted sales initiatives.
Overview
19
19
years of professional experience
Work History
Co-Founder
DRY FRUIT JUNCTION
01.2023 - 03.2026
- Co-founded dry fruit junction to establish brand focused on premium dry fruit products.
- Assisted in developing successful enterprise from inception.
- Supported daily operations to ensure operational efficiency and profitability.
- Participated in vendor negotiations to enhance profit margins.
- Aided in optimising product distribution channels to broaden market reach.
- Procured dry fruits in bulk from primary suppliers.
- Delivered dry fruit inventory to bakeries, supermarkets, and retail shops.
Operations Manager
SARGAM ELECTRONICS
04.2018 - 11.2022
- Managed a team of over 96 personnel
- Leading, training & monitoring the performance of the team members to ensure efficiency in sales & operations to meet the targets
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Monitored performance and implemented corrective actions to enhance profitability
- Encouraged Store Managers and staff to enhance team performance and engagement
- Organised meetings with managers to discuss business updates, issues, and opportunities
- Analysing and interpreting trends to facilitate planning
- Perform market research to study consumer behaviour, latest trends and competitor activity
Senior Store Manager
VISHAL MEGA MART
09.2016 - 03.2018
- Assisted in managing retail store operations across 30000 sq ft with a team of 65 staff members.
- Supported team motivation efforts to increase sales and enhance operational efficiency.
- Aided in implementing strategies to minimise shrinkage loss and damage within the retail environment.
- Collected customer feedback daily to help identify needs and resolve issues effectively.
- Participated in assessing sales performance and reviewing sales reports to suggest improvements in inventory accuracy.
- Collaborated with staff and vendors to address defective or unacceptable goods and services efficiently.
- Conducted stock counts and reconciled discrepancies to maintain accurate inventory records.
- Maintained detailed accounting records for sales, purchases, and requisitions accurately.
Zonal Manager
ASKME GROCERY.COM
08.2015 - 08.2016
- Assisted in leading a team of over 105 personnel.
- Supported store managers and staff in achieving operational goals.
- Coordinated operations across multiple hubs to enhance efficiency.
- Facilitated collaboration among multiple delivery fulfilment centres.
- Aided in formulating the fulfilment strategy for city operations.
- Contributed to increasing product availability in zone.
- Helped improve performance of hub operation.
- Assisted in executing strategies for planning and launching new locations.
- Established partnerships with new vendors to broaden product offerings.
- Negotiated with vendors to enhance margins through sales output.
- Conducted competition mapping with reference to vendors.
- Focused on management information systems to create a profitable hub.
- Performed geographic analysis to identify new areas for market expansion.
- Supported budgeting and monitored expenses to maintain a profitable department.
Cluster Manager
SRS RETAIL LTD
06.2014 - 07.2015
- Assisted team in achieving sales targets and maximising efficiency.
- Monitored performance and supported corrective measures to enhance profitability.
- Oversaw daily operations and staff across multiple locations.
- Conducted research on market trends and facilitated product additions to inventory.
- Developed promotional strategies to boost business while adhering to budget guidelines.
- Arranged meetings with managers to review business updates, issues, and opportunities.
- Completed staff evaluations highlighting strengths and providing constructive feedback on areas for improvement.
- Facilitated performance reviews and appraisals in collaboration with line managers.
Store Manager
SRS RETAIL LTD
12.2010 - 05.2014
- Set sales objectives while supporting customer service initiatives and enabling staff to swiftly address customer queries.
- Motivated team to improve sales and streamline operational processes.
- Led team of over 55 staff members through daily engagement activities.
Department Head
RELIANCE RETAIL LTD
03.2007 - 08.2010
- Assisted team in boosting sales and improving operational efficiency.
- Resolved customer complaints and addressed feedback to enhance service quality.
- Performed daily assessments of store conditions and staff performance.
Education
Bharti Vidya Peeth, University of Pune(4 Years) -
Bachelors of Hotel Management and Catering Tech.
PuneIGNOU -
Diploma in Tourism studies
upGrad -
Certification in Effective Business Communication
Certification in Airlines Management
Jammu & Kashmir TourismSkills
- Client relationship management
- Workforce development
- Performance reporting
- Resource management
- Continuous improvements
- Inventory Management
- Client management
- Analytical problem-solving
- Client management
- Revenue growth
- Customer relationship management
- Staff retention
- Workforce training and development
- Staff retention
Timeline
Co-Founder
DRY FRUIT JUNCTION
01.2023 - 03.2026
Operations Manager
SARGAM ELECTRONICS
04.2018 - 11.2022
Senior Store Manager
VISHAL MEGA MART
09.2016 - 03.2018
Zonal Manager
ASKME GROCERY.COM
08.2015 - 08.2016
Cluster Manager
SRS RETAIL LTD
06.2014 - 07.2015
Store Manager
SRS RETAIL LTD
12.2010 - 05.2014
Department Head
RELIANCE RETAIL LTD
03.2007 - 08.2010
Bharti Vidya Peeth, University of Pune(4 Years) -
Bachelors of Hotel Management and Catering Tech.
IGNOU -
Diploma in Tourism studies
upGrad -
Certification in Effective Business Communication
Certification in Airlines Management