AMIT KUMAR
PC Portfolio Risk Manager
Summary
Experienced analyst with skill sets corresponding to Project Management, Process Improvement, Reporting and Business Analysis seeking for a challenging role to demonstrate these abilities and work towards achieving the organizational goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
PC Portfolio Risk Manager
AMAZON
01.2022 - Current
- Responsible for collaborating with the Risk Identification (RID) Core Services team, regional teams, and regional owners to document and track any identified risks.
- Manage and facilitate partnership support requests in Playbook for the PC Support Intake program.
- To help develop assessments of risks as needed and directive actions to properly respond to risks as needed.
- Providing oversight and support for the regional teams and regional owners as needed
- To make strategic decisions based on resource capacity, project needs, and identified risks.
FinOps Specialist
Global Payroll Quality Audits
09.2019 - 12.2021
- Responsible for the overall reporting for the GPQA team which included creating and reporting monthly dashboard for the senior leadership and weekly reports for internal purposes.
- Managed the allocation of work cases to the associates on daily basis.
- Handled QA sample allocation for the QA team
- Managed the analyst metrics for the monthly ratings
- Owned multiple launch projects such as Risk Identification and Prevention Tool, Audit Launch Tool, GPQA Wiki, QA Process Framework etc
- Worked on multiple automation projects such as the automation of the Work Allocation sheet, DD notification process, mechanism for QA Defects and Disputes, Responses on Tickets etc
- Managed multiple projects for the risks identified in the Risk Identification and Prevention tool
- Lead a Green Belt Six Sigma Project for the SLA Improvement of GPQA audits teaming up with the Finance Aces team to achieve an overall SLA of 85% and an ADR of 12 days.
Workforce Analyst
Alexa Data Services
09.2017 - 09.2019
- Responsible for World wide WBR reporting for the Operations, Customers and the Support Teams
- Set and adjusted to schedules to maintain optimal coverage and service levels for IN org.
- Improved the WBR Deep Dive logics, hence improving the accuracy from 86% to 98%, also the total time required to create and publish the report from 16 hours to 7 hours
- Set up the process of Service Level Management by the workforce team in the ADS which included monitoring and traction of SLs, Exception Management, Risk Assessments, Committed Volumes alignment etc
- Handled and Improvised Daily closing status Report used by the Operations team and the Customers
- Provided various logic enhancement to optimize the reporting structures such the Daily targets based on Scheduled HC, Real time capacity calculation, Determining the ingestion pattern of the data etc.
- Created training materials for new employees to provide information about attendance guidelines.
Senior Investigation Specialist
Transactional Risk Management Services
03.2017 - 09.2017
- Responsible for handling high risk email process flows from the sellers to identify and action any fraudulent activities
- Created site level Global Operations Report for Merchant Risk Investigation team for the IN org on a weekly basis
- Trained and mentors resources of other Orgs in IN skill sets
- Created automated daily resolves report for the team by creating bots in the OBIEEE
- Created reports and analyzed data for various pilot projects in process like Snowball Test, Late Shipment Rate pilot, Yield Data etc
- Received ON Spot awards for publishing reports for other Orgs.
Transaction Risk Investigator
Transaction Risk Management Services
03.2015 - 03.2017
- Responsible for handling process flows for identifying any fraudulent activities from seller transactions on amazon platfom
- Created Attendance Tracker to provide flexibility to evenly manage leaves and do a resource allocation and MRI Bulletin Board for PI Process
- Volunteered for Leadership Principles Ingraining Event 2015
- Handled the complete Workflow for CBA and PWA queues along with the timely workflow updates
- Handled IN org Workflow in the morning shift for half a year before centralized workflow team took the responsibility.
Senior Analyst & Acting Pod Lead
Serco BPO Private Limited
05.2013 - 01.2015
- Managed a team consisting of 13 to a maximum of 25 members
- Provided training to new hired batches and for new tools
- Managed day-to-day operations like team huddles and reporting
- Created multiple dashboards on Google Spreadsheets for superfluous continuity in the process
- Maintained data for the team for the year of 2014 for the all processes
- Lead the pilot teams for 3 pilot projects
- Contributed with 20 Process Improvement Ideas, Tools and Methodologies.
Education
Bachelor of Technology - Electrical & Electronics Engineering
Vignana Bharathi Institute of Technology
09.2008 - 08.2012
Intermediate -
Board of Intermediate Education, Narayana Junior College
04.2006 - 03.2008
High School Diploma -
Army School No.2, Bollarum
04.2005 - 03.2006
Skills
Project Management
Process Improvement
Problem Solving
Risk Identification and Mitigation
Communication
Microsoft Excel
SharePoint (including SharePoint Designer and InfoPath)
Amazon Playbook
SQL
PowerBI
Tableau
MS Visio
MS Access
Altryx
Certification & Courses
· Certified Associate in Project Management (CAPM) from Project Management Institute (PMI®).
· Green Belt Six Sigma Certified by Amazon Finance ACES.
· Completed SQL Bootcamp in PostgreSQL from Udemy.
· Completed Advanced level Excel course from Udemy.
· SAS Course on Data Analytics from Simplilearn.
· Attended sessions on Structured Thinking and methods about various methodologies to structure any process like DMAIC, mapping, brainstorming, tree structures, Fish bone analysis and Pareto’s principle and also Email Writing session.
· MGHD Certified (Amazon Internal).
Timeline
PC Portfolio Risk Manager
AMAZON
01.2022 - Current
FinOps Specialist
Global Payroll Quality Audits
09.2019 - 12.2021
Workforce Analyst
Alexa Data Services
09.2017 - 09.2019
Senior Investigation Specialist
Transactional Risk Management Services
03.2017 - 09.2017
Transaction Risk Investigator
Transaction Risk Management Services
03.2015 - 03.2017
Senior Analyst & Acting Pod Lead
Serco BPO Private Limited
05.2013 - 01.2015
Bachelor of Technology - Electrical & Electronics Engineering
Vignana Bharathi Institute of Technology
09.2008 - 08.2012
Intermediate -
Board of Intermediate Education, Narayana Junior College
04.2006 - 03.2008
High School Diploma -
Army School No.2, Bollarum
04.2005 - 03.2006