Summary
Overview
Work History
Education
Skills
Project
Additional Information
Certification
Interests
Timeline
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Amit Kumar

Amit Kumar

SDS Resolution Specialist
Pune

Summary

Experienced SDS Resolution Specialist with the demonstrated history of handling Shipping and Delivery Issues .


Sr. Human Resource Associate with the history of providing administrative support to one or more human resources functions, including recruiting, employee/labor relations, compensation, benefits, training, equal employment opportunity, employee records and Payroll information by collecting time and attendance records.


Overview

4
4
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Human Resources Assistant

Amazon
Pune
09.2022 - Current
  • In Depth knowledge of ADP Payroll, Peoplesoft, Mytime, Lenel, GACD, RCRC, Quicksight, Panorama and Payroll Correction tools .
  • Responding to inquiries regarding policies related to attendance, Compensation and Benefits and payroll corrections, etc. by US corporate, Non-corporate and Fulfillment Center Employees .
  • Receive and log all queries received through phone and chat in Panorama / Trouble Ticketing / SIM tool in English
  • Ensure that service levels are achieved at all times for HR service processes


SDS Resolution Specialist

Amazon
Pune
06.2022 - 09.2022
  • Answers associate questions and handles escalated issues across the channels.
  • Displays Customers obsession and ownership when handling internal and external customer issues .
  • Maintains knowledge of team-specific operational procedures as needed.
  • Escalates systemic issues via the ticketing process.
  • Displays ability to dive deep and accuracy when assisting associates and customers .
  • Demonstrates effective communication and cooperation with Team Managers, Group Managers and peers in an effort to manage team work load and drive morale .
  • Identify, analyze and prioritize customer issues, process breaks and contribute to streamlining SOPs .
  • Skills: Logistics Management · Supply Chain Management · Logistic Support · Last Mile · LTL Shipping · International Logistics · Supply Chain Operations · Customer Satisfaction · ERP

SME at Shipping and Delivery Services

Amazon
Pune
10.2021 - 06.2022
  • Studying and Observing Process
  • Used coordination and planning skills to achieve results according to schedule.
  • Highlighting improvement areas and suggesting changes in process to leadership teams
  • Providing Process training to newly hired associates
  • Oversaw daily operations to ensure high levels of productivity.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Coaching Feedback and assessments for Newly hired associates .

Shipping and Delivery Service Associate

Amazon
Pune
06.2019 - 02.2022
  • The Shipping & Delivery Support (SDS) vision is to ensure successful deliveries for Amazon customers and shippers by supporting customers, drivers, shippers, and Delivery Service Partners (DSP).
  • Reconcile vendor invoice and payment details
  • In Depth knowledge in ERP
  • Processed and restocked returns.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Checked shipments against paperwork and signed documents.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Updated database with changes in carrier status.

Education

B.E. - Mechanical Engineering

D.Y. Patil College of Engineering
Akurdi
08.2010 - 05.2020

Higher Secondary School - Science

Sarasvati Vidhya Mandir
Bokaro Steel City
04.2007 - 05.2009

Senior Secondary School - Matriculation

Sarasvati Vidhya Mandir
Bokaro Steel City
03.2006 - 05.2007

Skills

Interpersonal Communication

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Project

Agricultural Robot

  • Design and develop an agricultural robot which can be able to plough, dispense seeds like operations carried out in agricultural field.
  • The control of this agro-bot should be wireless and can be able to show above operations.
  • Fabricate the model of same operated by wireless control which able to show above mentioned operations like digging, seeding.
  • Also design and analyze a real time system for this robot to give a solution and propose a model which can be used in real time field.
  • Real time battery specifications,plough design and conclude its prototype.

Additional Information

  • Scored 135 (AIR 37974) in AIEEE in 2010
  • Won E-QUIZ organized during Ecstasy 2k15 by Rotaract Club of Dr. D.Y.Patil College of Engineering, Akurdi, Pune - 411033
  • Worked as a Social Media Influencer for Eleve Media India Pvt. Ltd

Certification

Catia V5 certification course from CAD CAM GURU Pune

Interests

Cinephile

Reading Novels

Listening Music

Listening Music

Timeline

Human Resources Assistant

Amazon
09.2022 - Current

SDS Resolution Specialist

Amazon
06.2022 - 09.2022

SME at Shipping and Delivery Services

Amazon
10.2021 - 06.2022

Shipping and Delivery Service Associate

Amazon
06.2019 - 02.2022

B.E. - Mechanical Engineering

D.Y. Patil College of Engineering
08.2010 - 05.2020

Higher Secondary School - Science

Sarasvati Vidhya Mandir
04.2007 - 05.2009

Senior Secondary School - Matriculation

Sarasvati Vidhya Mandir
03.2006 - 05.2007

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Amit KumarSDS Resolution Specialist