Amit Kumar
End User Computing(MECM) Engineer
MCF-3844, Sanjay Colony, Sec-23 Faridabad
Summary
AS a successful experienced Information Technology professional, seeking to handle increasing responsibility and challenging assignment to handle my technical skills, knowledge and achieve recognition. I want to be a part of that environment where my skills are effectively utilized for significant contribution towards the organization. PROFESSIONAL SYNOPSIS: A competent professional with 11+ years of qualitative experience in IT sector. A team player with effective analytical, relationship management skills. Frequent transfers and different work environment made it a practice in life to get in to the groove of the working environment as easily and quickly as possible.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Consultant
Capgemini India
Noida
09.2021 - Current
- Successfully transitioned the project from another Vendor to Capgemini
- Recently completed a project of upgrading Legacy OS machines to latest OS 22H2.
- Upgraded SCCM current branch from 2103 to 2111 in Feb22.
- Upgraded 39 Distribution points OS successfully from OS 2016 to 2019
- Presenting team on client calls and other stakeholders.
- Approving attendance and timesheet of the employees in the Capgemini portal and providing feedback to the team as and when required.
- Handling issues related to OSD/imaging.
- Recently completed testing of Autopilot at client site which was implemented by third party vendor.
- Microsoft Patch deployment using SCCM on servers and workstations
- Patching third party applications using Patch My PC
- Looking for vulnerabilities in Tenable application remediation using Patch My PC application or other methods depending upon the vulnerabilities
- A good hands-on with SQL reporting
- Analyzing critical incidents to identify service restoration actions to be taken from support groups
- Monitoring the status and progress towards resolution of assigned Incidents & Service requests
- Performing SLA analysis of tickets from creation till closure and taking appropriate corrective actions.
- Preparing/documenting/updating process manuals and daily updates for Knowledge transfer
- Responsible for tracking of Incident from Opening to Closure, with timely communications with business users
- Troubleshooting fixing issues with imaging
- Completed agents GAP remediation project between SCCM and CMDB.
- Helping team to fix complex issues related to SCCM/End user computing
- Importing hardware models drivers using Driver Automation tool
- Hands on experience on reporting tool Axonius.
- Having experience on Absolute tool.
SCCM Admin
HCL Technologies
Noida
09.2019 - 09.2021
- Responsilibilites
- Patch deployment using SCCM on servers and workstations
- I have completed a project of Office Standardization(Migration from old office versions to office 365 or Office 2016 Professional) from non-standard versions to supported ones with 95% compliance
- Completed Migration of McAfee anti virus to Symantec in the environment
- Software distribution end to end, also perform remediation if failing
- Office 365 updates testing and deployment, also perform remediation as and when required.
- BIOS upgrade through third party catalog on workstations
- Monthly patching activity on servers and workstations
- Incident handling for production issues
- Introducing standard process / best practices
- A good hands-on with SQL reporting
- Swiveling of Tasks and Incidents
- Analyzing critical incidents to identify service restoration actions to be taken from support groups
- Monitoring the status and progress towards resolution of assigned Incidents & Service requests
- Performing SLA analysis of tickets from creation till closure and taking appropriate corrective actions
- Preparing/documenting/updating process manuals and daily updates for Knowledge transfer
- Responsible for tracking of Incident from Opening to Closure, with timely communications with business users
- Using PowerShell to troubleshoot and fix the issues with client machines.
SCCM Administrator
Accenture Services Pvt. Ltd
Gurugram
04.2015 - 09.2019
- SCCM Admin
- Patch deployment using SCCM on servers and workstations
- Software updates remediation
- Software distribution end to end, also perform remediation if failing
- Providing support on POS(Point of Sale) machines
- Office 365 updates testing and deploying on eligible workstations
- Incident handling for production issues
- Introducing standard process / best practices
- Perform internal QA to ensure each MSI package being delivered adheres to established specifications, service levels and support metrics
- Creating the packages in SCCM Deployment Tool (SCCM 2012) and handled various deployment scenarios with respect to CM 2012 which includes requirement rules, global conditions and internal dependencies
- Knowledge of components and Features, setting the key path for every component for self-repair functionality and active Setup
- Work with cross-functional teams to define technical requirements and resolve technical issues
- Created lot of Custom Actions to customize applications based on the environment
- Client Health status troubleshooting and SCCM reporting
- A good hand on with SQL reporting
- Swiveling of Tasks and Incidents
- Analyzing critical incidents to identify service restoration actions to be taken from support groups
- Monitoring the status and progress towards resolution of assigned Incidents & Service requests
- Performing SLA analysis of tickets from creation till closure and taking appropriate corrective actions
- Preparing/documenting/updating process manuals and daily updates for Knowledge transfer
- Responsible for tracking of Incident from Opening to Closure, with timely communications with business users
- Using PowerShell to troubleshoot and fix the issues with client machines.
Technical Support Officer
Serco Global Services
01.2014 - 04.2015
- SCCM
- Monitoring and maintaining computer systems and networks
- Providing Desktop support
- Troubleshooting system and network problems and diagnosing hardware/software faults
- Communicating with relevant team to join ON-CALL with the customer to troubleshoot
- Setting up new users' accounts and profiles and dealing with password issues with UNIX, WINDOWS, OUTLOOK , LYNC,MAINFRAME ACCOUNTS, Changing DB password as per agreed policy etc
- Crafting & Sending out INITIAL, UPDATE, SERVICE RESTORED & FINAL FYI pages.
Senior Technical support officer
IBM Daksh
06.2012 - 01.2014
- Handling user tickets for internet related issues
- Providing remote troubleshooting to resolve ISP issues
- Maintaining KRA’s i.e.CSAT, AHT & FCR
- Providing refresher training sessions and updates to the team
- Providing floor support to the team whenever required.
Education
Intermediate -
Govt. Boys Ser. Sec. School
03.2005 - 03.2006
High School -
Nav Bharat High School
03.2003 - 05.2004
BCA - Computer Applications
Vinayaka Mission University
06.2009 - 06.2012
Skills
System center configuration manager
Accomplishments
- Name : Amit Kumar
- Father’s Name : Mr. Hardev
- Mother Name : Kiran
- D.O.B : 31st Mar 1989
- Marital Status : Married
- Nationality : Indian
- Name : : MCF 3844, Sanjay colony, Sector-23, Faridabad 121005
Certification
MD-101
Timeline
MD-101
12-2022
Senior Consultant
Capgemini India
09.2021 - Current
SCCM Admin
HCL Technologies
09.2019 - 09.2021
SCCM Administrator
Accenture Services Pvt. Ltd
04.2015 - 09.2019
Technical Support Officer
Serco Global Services
01.2014 - 04.2015
Senior Technical support officer
IBM Daksh
06.2012 - 01.2014
BCA - Computer Applications
Vinayaka Mission University
06.2009 - 06.2012
Intermediate -
Govt. Boys Ser. Sec. School
03.2005 - 03.2006
High School -
Nav Bharat High School
03.2003 - 05.2004
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