Summary
Overview
Work History
Education
Skills
Timeline
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AMIT KUMAR

AMIT KUMAR

Sec 23, Gurugram

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

To serve parents and the country with the best of my abilities. Hardworking Senior Representative gifted at providing amazing service to customers and peers. Engaging and personable to oversee business tasks and meet deadlines. Sharp individual with more than 6 years working as a Senior Representative for Telecom company. Determined and experienced in various areas, including communication and multitasking, and ready to help grow a new employer's success.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Senior Representative

Concentrix : T-Mobile/Sprint
Gurugram
01.2022 - Current
  • Interacted with customers regularly to maintain and enhance relationships.
  • Resolved issues through careful research and follow-up with customers.
  • Answered questions quickly via chat or return phone call with in an hour period or requested timeframe.
  • Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Used to handle 3 chats ideally , however as each chat has a idle time of 4 minutes, hence at some point of time I have took 6 active chats through multitasking.

Associate sales executive

POLICYBAZAAR.COM
11.2017 - 12.2021
  • Worked there as an ASE in motor insurance department and dealing 180+ customers on daily basis
  • Satisfying customers regarding their motor insurance queries
  • Providing policies by comparing various companies across the portal according to IRDIA standard
  • Converting customers into instant sales
  • Maintaining communication with customers through mail or SMS for rapport building
  • Used to handle team of 8 to 10 executives in mentor mentee program
  • Worked in all processes which includes chat, inbound and outbound
  • Dealing customers from all across India results in better mood reading and improved communication
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Education

Bachelor of Technology -

MDU University

Senior Secondery -

CBSE
Rewari
02.2011 - 02.2012

Matric -

CBSE
Rewari
02.2009 - 02.2010

Skills

Programming Languageundefined

Timeline

Senior Representative

Concentrix : T-Mobile/Sprint
01.2022 - Current

Associate sales executive

POLICYBAZAAR.COM
11.2017 - 12.2021

Senior Secondery -

CBSE
02.2011 - 02.2012

Matric -

CBSE
02.2009 - 02.2010

Bachelor of Technology -

MDU University

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AMIT KUMAR