Saurav Pal
Delhi
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spicejet Ltd.
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Support Executive
Tech Mahindra Pvt. Ltd.
09.2021 - 10.2022
On-boarding manager
India Mart Intermesh Pvt. Ltd.
11.2020 - 08.2021
Education
Aviation Hospitality Tourism Management -
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
08.2023
Bachelors of Arts -
CHAUDHARY CHARAN SINGH UNIVERSITY MEERUT
07.2022
12th class -
NATIONAL INSTITUTE OF OPEN SCHOOLING (NIOS)
05.2019
10th class -
AUM SUN PUBLIC SCHOOL (C.B.S.E)
05.2018
Skills
- Relationship Management
- Lost and Found Processes
- Customer Assistance
- Customer Relationship Management
- Customer Queries
- Public Speaking
Attributes
- Winning to learn
- Time Management
- Flexibility
- Punctuality
- Leadership
Accomplishments
- Dangerous and Goods Regulations (Approved by DGCA- India)
- Successfully completed DGR Course.
- Public Speaking Skills
- Got First Position in UDAAN Activity 2023.
- Weightlifting
- Got First position in All India Powerlifting Championship Haryana 2022.
- Got Second position in All India Powerlifting Championship Haryana 2021.
Language Proficiency
Hindi/English
Personal Information
- Father's Name: Mr. Harender Pal
- Father's Occupation - Business man
- Mother's Name: Mrs. Munesh Devi
- Mother's Occupation - Homemaker
- Date of Birth: 19/07/2000
- Nationality: Indian
Hobbies and Interests
Listen to Music, Dancing, Cooking, Traveling, Vlogging, Swimming and also love to maintain my Fitness.
Disclaimer
I hereby declare all the above provided information is correct & true to the best of my knowledge.
Timeline
Customer Service Representative
Spicejet Ltd.
09.2023 - Current
Customer Support Executive
Tech Mahindra Pvt. Ltd.
09.2021 - 10.2022
On-boarding manager
India Mart Intermesh Pvt. Ltd.
11.2020 - 08.2021
Aviation Hospitality Tourism Management -
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
Bachelors of Arts -
CHAUDHARY CHARAN SINGH UNIVERSITY MEERUT
12th class -
NATIONAL INSTITUTE OF OPEN SCHOOLING (NIOS)
10th class -
AUM SUN PUBLIC SCHOOL (C.B.S.E)
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