AMIT KUMAR

Experienced in D365, CRM, Power Bi, Audio & Visual parts, SPS & Excel.

• Placing PO from Sales order in D365 on behalf of Buyer.
• Maintain and Update BI Sales Order Logistic Report.
• Entering RMA in D365.
• Processing purchase orders, negotiating with suppliers, tracking orders & maintaining inventory.
• Managing escalations relating to products or services and providing feedback.
• Deliver weekly PO report to management that indicates vendor invoice number for all closed PO.
• Coordinating with other members of supply chain including suppliers, vendors, shipping companies, and warehouse managers to ensure all shipments are delivered on time.
• Maintaining communications with Sales Account Executives, support organizations, assignment, prioritization, scheduling and tracking of issues for their product.
• Creating reports on supply chain activities and performance, including purchase orders, inventory levels, shipment schedules, and production schedules.
• Communicate and build relation with 100+ vendors regarding order status or delivery issues to ensure smooth operation of supply chain.

• Providing resolution to queries raised by amazon Employees related to time and attendance, Payroll corrections via phone calls or chats .
• In Depth knowledge of ADP Payroll, Peoplesoft, Kronos My Time, Salesforce Lightning, and Payroll Correction tools

• Answers associate questions and handles escalated issues across channels.
• Displays ability to dive deep and accuracy when assisting associates and customers.
• Successfully achieved performance, shared best practices with team.
• Managed, mentored and up scaled team of 10-15 Junior resources .
• Ensuring that team has clear understanding of performance and behavior criteria and how it impacts site performance.

• Studying and Observing Process.
• Highlighting improvement areas and suggesting changes in process to leadership teams.
• Providing Process training and Coaching feedback to new

• Enabling successful deliveries, gathering intelligence to prevent future delivery problems, and preventing unnecessary concessions.
• Assisting customers and resolving shipment issues and complaints.
• Preparing and maintaining shipment paperwork, records, and digital databases.
• Keeps things flowing smoothly, ensuring goods reach their destinations on time!
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.