Summary
Overview
Work History
Education
Skills
Accomplishments
Previousprofiles
Currentprofile
Personal Information
Timeline
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Amit kumar

Amit kumar

Patiala

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

19
19
years of professional experience

Work History

Store Manager

Infiniti Retail Ltd
Patiala
09.2015 - Current
  • Handled highest & highest Ebita store revenue store like RDC Ghaziabad & Croma Citywalk store
  • Developed strategies to maximize sales and profitability.
  • Maintained accurate records of employee performance reviews.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Prepared detailed reports on purchases, including cost analyses.
  • Conducted market research to determine appropriate pricing.
  • Analyzed data from multiple sources to identify key trends, insights, and opportunities for improvement within the cluster.
  • Developed comprehensive plans to increase brand visibility across all channels.
  • Monitored competitor activities in the marketplace to ensure competitive advantage was maintained.

Store Supervisor/Store In-charge

Godrej Nature Basket
05.2011 - 09.2015
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Analyzed market trends and competitor activity to inform business strategy.

GUEST SERVICE EXECUTIVE

The Leela Palace Chanakyapuri
08.2010 - 05.2011
  • Ensured that all guest requests were met promptly and efficiently.
  • Provided excellent customer service to guests and ensured their satisfaction.
  • Maintained updated records of guest reservations and preferences for future visits.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency.

Team Member

Hilton Janakpuri New Delhi
04.2009 - 08.2010
  • Taking care of in room dining, Executive lounge and business centre
  • Ensure the smooth day-to-day functioning of the outlet.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Participated in training sessions for new employees when needed.
  • Created detailed reports outlining project progress and results achieved.

Trainee Captain

Galaxy Hotel
Gurgaon
07.2008 - 02.2009
  • Assisted customers with product selection when needed.
  • Identified opportunities for process improvements through data analysis.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Monitored staff performance to ensure quality standards were met.

Guest Service Associate

Taj Chandigarh
06.2005 - 06.2008
  • Checked on guests during meals to ensure satisfaction with each course.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Resolved customer complaints in a polite manner according to company policy.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Participated in banquets or catering functions held outside restaurant premises.

Education

Diploma in Hotel Management -

IHM PUSA, New Delhi
01.2005

Higher Secondary Examination -

01.2004

Senior Secondary Examination -

01.2002

Graduate -

Delhi university

Skills

  • Customer Management
  • Inventory Controls
  • Managing Logistics
  • Opening new stores
  • Time Management
  • Team management
  • Accounts
  • MIS
  • SAP
  • Inventory control
  • SOP adherence
  • Smooth running of Store operation
  • Staff Training management
  • Business development
  • Conduct Market research
  • Conducting performance review
  • Staff Appraisal
  • Staff Hiring and Recruiting

Accomplishments

  • Awarded with best ASM across all the TATA Croma stores 2017.
  • Awarded with best ASM across all the TATA Croma stores 2018.
  • Godrej special recognition for new store opening team.
  • Awarded Best pre opening Team member at Hilton janakpuri
  • Opening Member of Leela palace Chanakyapuri
  • Completed mastering the Art of Hospitality from Hilton worldwide.
  • Completed Hospitality Foundation Module (HFM) from Taj Hotels and Resorts
  • Cross Hotel Training from different hotels of Taj. Selected out of 30staff
  • Awarded Platinum star in at Taj Chandigarh.
  • Awarded best pre opening Team member in F&B service at Taj Chandigarh.

Previousprofiles

  • Godrej Nature Basket, Store supervisor/Store in-charge, 05/2011, 09/2015
  • THE LEELE PALACE CHANAKYAPURI, GUEST SERVICE EXECUTIVE, 08/2010, 05/2011
  • HILTON JANKAPURI NEW DELHI, Team member, 04/2009, 08/2010

Currentprofile

Infiniti Retail Ltd, Store Manager (TATA Croma), 09/2015, Handled highest revenue store RDC Ghaziabad & Croma Citywalk store. Currently Handling Patiala store.

Personal Information

  • Date of Birth: 05/08/87
  • Gender: Male
  • Marital Status: Married

Timeline

Store Manager

Infiniti Retail Ltd
09.2015 - Current

Store Supervisor/Store In-charge

Godrej Nature Basket
05.2011 - 09.2015

GUEST SERVICE EXECUTIVE

The Leela Palace Chanakyapuri
08.2010 - 05.2011

Team Member

Hilton Janakpuri New Delhi
04.2009 - 08.2010

Trainee Captain

Galaxy Hotel
07.2008 - 02.2009

Guest Service Associate

Taj Chandigarh
06.2005 - 06.2008

Diploma in Hotel Management -

IHM PUSA, New Delhi

Higher Secondary Examination -

Senior Secondary Examination -

Graduate -

Delhi university

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