Amit Kumar
New Delhi
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
16
years of professional experience
Work History
Cabin Crew
Air India Limited
08.2019 - Current
- Be professional, punctual and courteous at all times
- Attend a pre-flight briefing, during which you'll be assigned your working positions for the upcoming flight
- Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs
- Carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board
- Welcome passengers on board and direct them to their seats
- Inform passengers of the aircraft about safety procedures and ensure that all hand luggage is securely stored away
- Check all seat belts and galleys are secure prior to take-off
- Make announcements on behalf of the pilot and answer questions during the flight
- Serve meals and refreshments as per Sop as well as passenger status
- Reassure passengers and ensure they follow safety procedures correctly in emergency situations
- Deal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight
- Give first aid where necessary as per Medical Protocol
- Ensure passengers disembark safely at the end of a flight and check that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board
- Complete paperwork, including writing a flight report.
Unit Head
AmPm Café’ & Bar
01.2019 - 07.2019
- Leading the daily Food & Beverage outlet operations including overall quality, service and service staff performance
- Managing, delegating responsibilities, scheduling, coaching, mentoring and correcting, evaluating, and training of staff in line with the departmental SOP’s
- Providing welcoming and efficient service of F&B items to all guests, and accurately completing settlement and payment procedures
- Providing assistance to the F&B Management in all menu preparations, kitchen rules, service standards, cleanliness and inventory controls for F&B
- Assisting in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories
- Maintaining and demonstrating strong knowledge of food and beverage trends within the hospitality industry
- Ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information, and protecting company assets
- Resolving all guest and staff complaints within scope of authority; otherwise referring the matter to management
- Communicating closely and working cooperatively with Director of Food & Beverage, Administrative team and co-workers to ensure consistency of services and the highest quality of operation
- Maintaining food rotation and menu consistency; adhering to HACCP and alcoholic beverage commission guidelines
- Being fully aware of all amenities, daily promotions and food and beverage specials.
Restaurant Manager
The Royal Plaza, New Delhi
03.2016 - 11.2017
- Operations Management, Sales & Marketing, Inventory & Quality, Customer Relationship Management, Personnel Management/Training, Costing & budgeting, Creative Menu development, High Volume dining, Business & Financial Objectives, Revenue and Profit growth
Assistant Restaurant Manager
THE GRAND, NEW DELHI VASANT KUNJ
12.2014 - 01.2016
- Supervising activities related to Beverage, Engineering, Maintenance and coordinating with guests for resolving their concerns / needs
- Supervising Operations, controlling Revenue and Budget of the outlet
- Ensuring high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems
- Managing all aspects of service management involving ambience management
- Formulating & implementing innovative strategies for every season and special occasions through motivational discussion with the team members.
Captain
HOLIDAY INN OLAYA, RIYADH11547, SAUDI ARABIA
12.2011 - 11.2013
- Achievement: Received several awards from IHG team which include 'Star performance of the quarter'
Server (Supervisor)
FOUR SEASONS JACKSON HOLE RESORT, USA
05.2010 - 04.2011
GSA (Guest service Associate)
THE LALIT, NEW DELHI
08.2008 - 11.2009
Education
HSC -
Kendriya Vidyalaya Tagore Garden New Delhi, CBSE
01.2005
SSC -
Kendriya Vidyalaya Tagore Garden New Delhi, CBSE
01.2003
Bachelor Degree -
Banarsidas Chandiwala of Hotel Management & Catering Technology, Guru Gobind Singh Indraprastha University
Skills
- Compliance and regulations
- Reports and documentations
- Lost and found processes
- FAA Regulations
- Food and Beverage Service
- Maintenance Requests
- Budget Forecasting
- Operations Management
- Revenue growth strategy
- Sales and marketing strategies
- Menu planning skills
- Customer Service Management
Personal Information
- Passport Number: L5889189
- Father's Name: Shri Jawahar Lal
- Date of Birth: 03/16/1987
- Nationality: Indian
Languages
- English
- Hindi
- Punjabi
- Arabic (Beginner)
Training
Crown plaza Surya, F&B Department, 10/03/2006, 10/31/2006
Timeline
Cabin Crew
Air India Limited
08.2019 - Current
Unit Head
AmPm Café’ & Bar
01.2019 - 07.2019
Restaurant Manager
The Royal Plaza, New Delhi
03.2016 - 11.2017
Assistant Restaurant Manager
THE GRAND, NEW DELHI VASANT KUNJ
12.2014 - 01.2016
Captain
HOLIDAY INN OLAYA, RIYADH11547, SAUDI ARABIA
12.2011 - 11.2013
Server (Supervisor)
FOUR SEASONS JACKSON HOLE RESORT, USA
05.2010 - 04.2011
GSA (Guest service Associate)
THE LALIT, NEW DELHI
08.2008 - 11.2009
HSC -
Kendriya Vidyalaya Tagore Garden New Delhi, CBSE
SSC -
Kendriya Vidyalaya Tagore Garden New Delhi, CBSE
Bachelor Degree -
Banarsidas Chandiwala of Hotel Management & Catering Technology, Guru Gobind Singh Indraprastha University
Similar Profiles
Sanjucta RoySanjucta Roy
Cabin Supervisor at Air India LimitedCabin Supervisor at Air India Limited
POWELS VALJUDE LOISEAUPOWELS VALJUDE LOISEAU
Cabin Senior at Air India LimitedCabin Senior at Air India Limited
DEVDUTTA SENGUPTADEVDUTTA SENGUPTA
Assistant Manager, FTM at Air India LimitedAssistant Manager, FTM at Air India Limited
Anand Maliackal NandananAnand Maliackal Nandanan
Principal Engineer at Air India LimitedPrincipal Engineer at Air India Limited
Manav SaxenaManav Saxena
Technical Lead at Digicommerce Solution LLPTechnical Lead at Digicommerce Solution LLP