Amit Kumar
New Delhi
Summary
Dynamic Operations Manager with a strong record of enhancing operational efficiency at Delhivery. Expertise in supply chain coordination and process optimization has resulted in significant improvements in team performance and workflow. Proficient in Microsoft Office and effective problem-solving skills contribute to a relentless focus on continuous improvement and strategic goal attainment.
Overview
8
8
years of professional experience
Work History
Operations Manager
Delhivery
Jaipur
04.2017 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Measured and reviewed performance via KPIs and metrics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Ensuring timely pick-up and movement of vehicles, FE, and GC.
- Providing solutions to all escalations raised and closing them.
- Track management and analysis of working hours, and work efficiency.
Education
MBA - Logistics And Supply Chain Management
Suresh Gyan Vihar University
Jaipur, Rajasthan - 30201705-2025
Bachelor of Arts - History
Himalayan University
Itanagar, Arunachal Pradesh05-2017
Senior Secondary - Arts
Govt. Senior Secondary School
Tughlakabad Village, New Delhi - 11004404-2013
High School - General Studies
Govt. Boys Senior Secondary School
Tughlakabad Village, New Delhi - 11004404-2011
Skills
- Supply Chain Coordination
- Business strategy development
- Troubleshooting and problem solving
- High-pressure environments
- Performance evaluations
- Project planning and development
- Business development understanding
- Maintaining compliance
- Logistics management
- Goal attainment
- Microsoft office suite expert
Languages
Hindi
First Language
English
Advanced (C1)
C1
Maithili
Proficient (C2)
C2
Timeline
Operations Manager
Delhivery
04.2017 - Current
MBA - Logistics And Supply Chain Management
Suresh Gyan Vihar University
Bachelor of Arts - History
Himalayan University
Senior Secondary - Arts
Govt. Senior Secondary School
High School - General Studies
Govt. Boys Senior Secondary School