Amit Kumar
Gurugram
Summary
Dynamic Assistant Manager at IDP Education India Services LLP with a proven track record in project management and data analysis. Successfully enhanced operational strategies and conducted impactful performance reviews, fostering a culture of continuous improvement. Adept at resolving conflicts and elevating customer service standards, driving team success and achieving business objectives.
Overview
7
7
years of professional experience
Work History
Assistant Manager Business Assurance
IDP Education India Services LLP
Gurugram
10.2017 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between team members in an effective manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Bachelor of Science - Computer Science
Aryabhatta Institute of Technology And Science
Hyderabad07-2012
Skills
- Project management
- Performance review
- Customer service
- Operational strategy
- Data analysis
- Employee training
Affiliations
- Extra Miler Award 2022 - 2025.
- Q1, Q2 Performer 2023-2024
- High Performer 2024 Review
- Business Assurance Workshop and Trainer in Melbourne
Languages
Hindi
First Language
English
Advanced (C1)
C1
Skills
- Power BI
- Excel & Advance Excel
- Reporting
- SQL Basic
Timeline
Assistant Manager Business Assurance
IDP Education India Services LLP
10.2017 - Current
Bachelor of Science - Computer Science
Aryabhatta Institute of Technology And Science
Similar Profiles
SENTHIL KUMAR J DSENTHIL KUMAR J D
Lead - Marketing Automation Administrator at IDP Education India Services LLPLead - Marketing Automation Administrator at IDP Education India Services LLP
Gokula Krishnan VGokula Krishnan V
Senior Network Administrator at IDP Education India Services LLPSenior Network Administrator at IDP Education India Services LLP
Jagan KumarJagan Kumar
Lead Data Engineer at IDP Education India Services LLPLead Data Engineer at IDP Education India Services LLP