Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amit Kumar

Ludhiana

Summary

Dedicated IT professional with extensive experience in Command Center and NOC operations, specializing in infrastructure monitoring, incident management, and cloud services. Seeking a challenging role where I can leverage my expertise in network operations, system administration, and IT support to enhance business continuity and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Analyst III – Software Engineering (Monitoring)

DXC Technology India Pvt Ltd.
Noida
01.2020 - Current
  • 24/7 NOC and Command Center operations, ensuring seamless monitoring of networks, servers, applications, and databases.
  • Incident detection and escalation for critical IT infrastructure, ensuring minimal downtime and quick resolution.
  • AWS cloud monitoring – EC2 instances, CloudWatch, health status, load balancers.
  • Infrastructure maintenance and patching for AWS cloud and Linux servers.
  • Backup monitoring using Veritas NetBackup.
  • Log analysis and troubleshooting of application performance, database stuck programs, and Linux/Unix services.
  • Ticket handling and resolution using BMC Remedy, ServiceNow, and JIRA.
  • Shift handovers and documentation for a seamless transition between teams.

NOC Support Engineer

Silver Touch Technologies Ltd.
Delhi
06.2019 - 01.2020
  • Network and system troubleshooting for enterprise clients.
  • Managing and maintaining CDOT network devices.
  • Linux administration – user creation, access control, and system maintenance.
  • Generating daily and weekly reports on network and system performance.

IT Support Executive

Medlife International Pvt. Ltd.
Delhi
08.2018 - 07.2019
  • Troubleshooting network, VPN, and desktop issues via remote support (WebEx, TeamViewer).
  • Managing user assets and ticket resolution using JIRA and RT ticketing tools.
  • Application support for Medlife apps, coordinating with development teams for bug fixes.
  • Liaising with logistics and network teams for IT asset availability and connectivity issues.

End User Support Engineer

CMS IT Services Pvt. Ltd.
Gurugram
03.2017 - 08.2018
  • Providing remote and onsite IT support for end users.
  • Network troubleshooting and configuration (IP phones, VC rooms, BYOD setups).
  • Coordinating with security, network, and server teams for enterprise IT support.
  • Managing group access and Citrix thin client issues.

Education

B.Tech - ECE

Ludhiana College of Eng. & Tech.
Ludhiana
01.2016

Intermediate -

Teja Singh Sutantar Sen. Sec. School
Ludhiana
01.2012

S.S.C -

Vishwa Bharti Public School
Ludhiana
01.2010

Skills

  • SolarWinds
  • Dynatrace
  • Nimsoft
  • AWS CloudWatch
  • ManageEngine
  • JIRA
  • ServiceNow
  • BMC Remedy
  • AWS Cloud
  • EC2
  • CloudFormation
  • Load Balancers
  • AWS cloud monitoring
  • Incident management
  • Backup & Storage
  • Linux Administration
  • Basic Shell Scripting
  • Veritas NetBackup
  • TCP/IP
  • OSI Model
  • SQL Database Troubleshooting

Certification

ITIL V4 Foundation – April 2025

AWS Certified Cloud Practitioner – Feb 2024

Oracle Cloud Foundations – Feb 2022

Timeline

Sr. Analyst III – Software Engineering (Monitoring)

DXC Technology India Pvt Ltd.
01.2020 - Current

NOC Support Engineer

Silver Touch Technologies Ltd.
06.2019 - 01.2020

IT Support Executive

Medlife International Pvt. Ltd.
08.2018 - 07.2019

End User Support Engineer

CMS IT Services Pvt. Ltd.
03.2017 - 08.2018

B.Tech - ECE

Ludhiana College of Eng. & Tech.

Intermediate -

Teja Singh Sutantar Sen. Sec. School

S.S.C -

Vishwa Bharti Public School

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